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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Case - Applicable SLA ...
Microsoft Dynamics CRM (Archived)

Case - Applicable SLA Resolve By not populated

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Posted on by Zibba360

In Cases, I have a default SLA running. Everything works well including the Timer.

However, under Applicable SLA, First Response By and Resolve By fields are not populated even though the SLA KPIs have data.

resolveby.PNG

Any ideas are greatly appreciated.

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  • Verified answer
    Saroj Das Profile Picture
    Saroj Das 3,355 on at
    RE: Case - Applicable SLA Resolve By not populated

    If you are using the Enhanced SLA, then these fields won't be populated. You  have to use Standard SLA instead.

    Thanks,

    Saroj

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