web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Dynamics 365 Outlook Client License Install Error

(0) ShareShare
ReportReport
Posted on by 166

We have a situation where a client is trying to use a local Dynamics CRM Outlook Client install, version 9.0. on top of a Citrix server, to connect to Dynamics 365 online and use the client moving forward. The configuration wizard logs in, sees the organizations but then gives a "You do not have a license to use Dynamics 365" error.

In a similar tech note, the right answer had been that they're other user related services running under the hood. Any thoughts? 

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    sandeepstw Profile Picture
    4,601 on at
    RE: Dynamics 365 Outlook Client License Install Error

    Hi,

    Please check this article also please understand what product you need and in which package it is bundled.

    www.xrmcoaches.com/.../error-of-the-day-you-need-a-microsoft-dynamics-crm-online-license-to-continue

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Mansi Soni – Community Spotlight

We are honored to recognize Mansi Soni as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
Community Member Profile Picture

Community Member 2

#2
Christoph Pock Profile Picture

Christoph Pock 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans