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Microsoft Dynamics CRM (Archived)

Dynamics 365 Outlook Client License Install Error

Posted on by 152

We have a situation where a client is trying to use a local Dynamics CRM Outlook Client install, version 9.0. on top of a Citrix server, to connect to Dynamics 365 online and use the client moving forward. The configuration wizard logs in, sees the organizations but then gives a "You do not have a license to use Dynamics 365" error.

In a similar tech note, the right answer had been that they're other user related services running under the hood. Any thoughts? 

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  • Suggested answer
    sandeepstw Profile Picture
    sandeepstw 4,601 on at
    RE: Dynamics 365 Outlook Client License Install Error

    Hi,

    Please check this article also please understand what product you need and in which package it is bundled.

    www.xrmcoaches.com/.../error-of-the-day-you-need-a-microsoft-dynamics-crm-online-license-to-continue

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