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Supply chain | Supply Chain Management, Commerce
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Alerts on credit mngmt for SO but receiving mail for other entities as well in FO

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Posted on by 93

Hi, 

I have created the alert for credit management when sales orders is in Credit management on hold intiailly should alert the user by sending the mail to user email id mentioned in rule. But facing issue is that receiving mails for other entities as well. 

Thanks in advance, please help on this issue of anyone have faced it.  

Thanks, 

RK

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  • Sohaib Cheema Profile Picture
    47,694 User Group Leader on at
    Alerts on credit mngmt for SO but receiving mail for other entities as well in FO
    And Microsoft may not change it, because it has field company on it, although table is organization-wide (SaveDataPerCompany=NO)
     
    would it work if alerts are set after advance filters applied ?
     
     
     
    Alert creation:
     
  • Suggested answer
    Adis Profile Picture
    5,414 Super User 2025 Season 2 on at
    Alerts on credit mngmt for SO but receiving mail for other entities as well in FO
    Hello,
     
    Since the switch "Organization-wide" is set to FALSE, it seems like a bug in my opinion.
     
    I would recommend creating a MS Ticket. If you have access to Contoso, then its maybe a good idea to check if it works there, just to avoid that some custom code gives MS a reason not to look into it.
     
    So a MS fix could a solution.
     
    Another solution would be to set up a dataverse connection, if you havent already and use Power automate to trigger such events like when a new record is created. You are much more flexible with dataverse, however, some setup is necessary.
     
    The 3rd solution, which I dont recommned, but I add it here for the sake of fullfilness, is to use Business events to trigger new record creation. You arent that flexible with it as a developer needs to develop a business event. You may check if one already exists out of the box.
     

    Kind regards, Adis

     

    If this helped, please mark it as "Verified" for others facing the same issue

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