We have just run payroll on GP 10.0, and we use deduction codes for the amounts employees want deposited to various banks using direct deposit.
One deduction code (for Credit Union) is set up to deduct a fixed amount of $200.00, and for years it has been working fine, then this week GP only deducted $19.91.
The deduction code (for the Bank) where the remaining net pay is to be deposited is set up as a "percent of net wages" and was increased by the difference of $180.09. Here's what I have already checked:
- Gross Pay - There is plenty of gross pay to cover this and all other deductions
- Deduction setup - Deduction code is indeed set up for $200 (and has not changed since last payroll); deduction is active
- Per Pay Maximum? -- There is no "maximum deduction" limit that would affect it (the maximum per pay period for this deduction code is in fact $300)
- Sequencing? -- There does not appear to be a sequencing problem (the default sequence for the company provides the credit union deduction to be taken while there is still plenty of money remaining, and this employee is not set up to have a unique deduction sequence); I believe that the fact that the next deduction in the sequence (the bank) is increased is proof that there is plenty of money.....
Any other ideas? I can have the employee do a manual transfer to make up the difference this time, but we need to get GP fixed for the next payroll. All ideas welcome.
Maureen
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