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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Has my account been ha...
Small and medium business | Business Central, N...
Suggested answer

Has my account been hacked

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Posted on by INITMAN 100

Hello

A few days ago I had trouble logging into my account. Every time I tried to log in, the system kept telling me to create a new account. ( it was caught in a loop)

I contacted what I assume was the support centre regarding the issue.

I received an email asking me for my token string which I supplied.

However, when I now try to access my profile I get asked to enter my password, which I cannot remember.

When I try to recover my password the recovery email has changed to an AOL account which is not mine.

Any suggestions as to what might have happened?

Thanks

I have the same question (0)
  • steveendow Profile Picture
    steveendow 2,281 on at
    RE: Has my account been hacked

    Are you experiencing this issue with a Microsoft account login being used for Business Central online / SaaS?

    If so, I'd like to try and get you in touch with the Business Central support team.

    Can you please contact me at steveendow (at) gmail, or through the Contact page on my web site?

    precipioservices.com/.../

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 92,762 Super User 2025 Season 2 on at
    RE: Has my account been hacked

    Hi, This sounds strange, please try the following site again in Incognito mode/Inprivate mode of your browser.

    Business Central Sign In | Microsoft Dynamics 365

    Office 365 Home

    Hope this will help.

    Thanks.

    ZHU

  • steveendow Profile Picture
    steveendow 2,281 on at
    RE: Has my account been hacked

    Here are some links that may be helpful to try and recovery your Microsoft Account:

    https://support.microsoft.com/en-us/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

     

    https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

    https://support.microsoft.com/en-us/account-billing/when-you-can-t-reset-your-microsoft-account-password-123834ba-0b7c-404c-974c-2353caec8b10

     

    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Please let us know if that works for you.

    If not, I believe you will need to try and contact Office 365 / Microsoft 365 support, as the account is not specific to Business Central.

  • AndonSilly Profile Picture
    AndonSilly 2 on at
    Has my account been hacked
    When someone hacks you, the main problem is what the consequences of this unpleasant situation will be. This is a data and confidential information leak. It’s your contact information, address, various passwords and everything related to your security on the Internet. If you have been hacked, I advise you to use the online service onerep.com to at least check what of your data has become public. Right on the site you can completely remove all this information both from Google and from more than 190 other sites.

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