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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Goal Error
Microsoft Dynamics CRM (Archived)

Goal Error

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Posted on by Community Member

Hello Everyone,

I keep having trouble with my goals.. I have them all entered fine but they are not calculating. And when I hit the recalculate button I get an error:

An error has occurred. <br><br>Try this action again. If the problem continues, check the <A target="_blank" href="go.microsoft.com/fwlink" class="ms-crm-Link">Microsoft Dynamics CRM Community</A> for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact <A target="_blank" href="go.microsoft.com/fwlink" class="ms-crm-Link">Microsoft Support</A>.

But that does not help me at all... has this happened to anyone else? Do you know what the problem is?

I would really appreciate the help.. Thank you!!!

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I have the same question (0)
  • Bas van de Sande Profile Picture
    Bas van de Sande 4,383 on at
    RE: Goal Error

    Do you have the opportunity to run the solution on an onpremise server? It would make troubleshooting a whole lot easier

    Bas

  • Community Member Profile Picture
    Community Member on at
    RE: Goal Error

    Yes, I am.. :(

  • Aileen Gusni Profile Picture
    Aileen Gusni 44,524 on at
    RE: Goal Error

    Captain,

    Are you using crm online?

  • Community Member Profile Picture
    Community Member on at
    RE: Goal Error

    Hello Aileen!

    I am still struggling with these goals as I type this..

    I do not know how to check the event viewer and I do not know what you meant by restarting the async service..

  • Suggested answer
    Aileen Gusni Profile Picture
    Aileen Gusni 44,524 on at
    RE: Goal Error

    Captain,

    If you use CRM OnPremise, you can trace or check event viewer to see the inner detail.

    You tried to restart the async service?

    Thanks.

  • mscrmba Profile Picture
    mscrmba on at
    RE: Goal Error

    Have you changed your fiscal periods at all?

    It should cope with that (allow you to update the fiscal period to align  it or not)- but someone else raised an issue recently that suggested they were having some issues in that situation.

  • Bas van de Sande Profile Picture
    Bas van de Sande 4,383 on at
    RE: Goal Error

    Hi Captain CRM,

    What CRM version are you using? Do you have some log information? The error you are describing it pretty vague ;)

    On support.microsoft.com/.../907490 you can find a description about activating the tracing functionality in CRM

    Looking forward to hear from you

    Bas

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