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Microsoft Dynamics CRM (Archived)

Hyperlinks in Knowledge Base Articles

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When I click a link in an article in the Knowledge Base and publishing it, the page I am linking to opens in the same window as the article and there is no option for a user to go back to the article. Ideally, I would like the link to open in a separate window and wondered if there is a way of doing this?

I normally use shift + click when clicking a link to achieve this myself but our users who will be accessing the Knowledge Base will easily forget to do this! I need to make the experience as user friendly as possible.

I am running IE 9 and have tried altering the settings to always open in a new window but this has not worked.

Thanks

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  • Suggested answer
    Bas van de Sande Profile Picture
    4,383 on at
    RE: Hyperlinks in Knowledge Base Articles

    Hi

    You could write a javascript that changes the behaviour, and then  attach the javascript function to the load event of the form

    good luck,

    Bas

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