Dynamics Community Forum Thread Details

CRM Ribbon (2 entries) not working properly

Hi!

I don't know if this problem is common but i can't stand that there's no resolution for that..

User wants to have CRM at the start of outlook but it's not working?
Why?

To start CRM he has 2 entries (two CRM entries, like 2 other addins)

but only one of them (the top one) loads the CRM ribbon. (when manually turned on)

The problem is that in the registry you can't find the link with the proper entry.

As you can see on the picture below, the "wrong" one is loading properly on start but it doesn't start the ribbon.
DUH, even when i'm disabling it the second option still works without the first one.

I tried re-installing outlook, new profiles, clean CRM installations, resiliency keys, trust me, everything..
-this -> https://community.dynamics.com/crm/b/dynamicscrmsupportblog/posts/crm-for-outlook-client-add-in-disabled#.UgI1AHO6a70
-this which is reasonable but with NO FIX at all -> https://community.dynamics.com/crm/b/dynamicscrmsupportblog/posts/why-two-crm-addins-within-outlook

i even tried to reconstruct the missing link in registry. still no luck...

Can you finally please find a good resolution for this or explain how does it work and what i have to do to link the second option with the automatic start registry?

Regards
Karol

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