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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / run workflow when case...
Microsoft Dynamics CRM (Archived)

run workflow when case is reactivated

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Posted on by Ahmad Saud 790

dear all

i need to configure a workflow to run when a case is reactivated to send email to the case owner, how to do this?

thanks,

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  • Ahmad Saud Profile Picture
    Ahmad Saud 790 on at
    RE: run workflow when case is reactivated

    appreciate your help.

  • Verified answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: run workflow when case is reactivated

    Hi Ahmad ,

    I would suggest  create workflow in the status change and then you can add the condition in the workflow if status == reactivated then do the necessary operation.

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: run workflow when case is reactivated

    Hi Ahmad ,

    I would suggest  create workflow in the status change and the you can add the condition in the workflow if status == reactivated then do the necessary operation.

  • Ahmad Saud Profile Picture
    Ahmad Saud 790 on at
    RE: run workflow when case is reactivated

    thanks,

  • Verified answer
    Ben Thompson Profile Picture
    Ben Thompson 6,350 on at
    RE: run workflow when case is reactivated

    Workflows run after the record is updated so you need to check the value of status and / or the status reason

  • Ahmad Saud Profile Picture
    Ahmad Saud 790 on at
    RE: run workflow when case is reactivated

    but how to get the (new) status? which field holds this info ?

    i could not find a field called NEW_STATUS, please correct me if wrong.

    thanks,

  • Suggested answer
    Ben Thompson Profile Picture
    Ben Thompson 6,350 on at
    RE: run workflow when case is reactivated

    Create a workflow that is triggered on status change.

    In the workflow check that the (new) status of the case is open / a five and if it is send the enail

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