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dear all
i need to configure a workflow to run when a case is reactivated to send email to the case owner, how to do this?
thanks,
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Create a workflow that is triggered on status change.
In the workflow check that the (new) status of the case is open / a five and if it is send the enail
but how to get the (new) status? which field holds this info ?
i could not find a field called NEW_STATUS, please correct me if wrong.
Workflows run after the record is updated so you need to check the value of status and / or the status reason
Hi Ahmad ,
I would suggest create workflow in the status change and the you can add the condition in the workflow if status == reactivated then do the necessary operation.
I would suggest create workflow in the status change and then you can add the condition in the workflow if status == reactivated then do the necessary operation.
appreciate your help.
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