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Microsoft Dynamics CRM (Archived)

CRM Online Connecting with KingswaySoft or Scribe stopped after update

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Good morning!  Our Dynamics CRM was auto-updated over the weekend.  Our current version is 1612, 8.2.1.207.  I didn't see anything in the documentation about anything that might affect the use of connection adapters/connectivity software like KingswaySoft or Scribe -- but all of our processes are now failing. 

I am able to log into CRM Online with my credentials without any problem, but both KingswaySoft and Scribe error. 

The error from KingswaySoft is  

KingswaySoft.IntegrationToolkit.DynamicsCrm.CrmServiceException: CRM service call returned an error: Metadata contains a reference that cannot be resolved: 'loganu.api.crm.dynamics.com/.../Organization.svc'. (SSIS Integration Toolkit for Microsoft Dynamics CRM, v7.4.0.6006 - devenv, v9.0.30729.1)

 System.InvalidOperationException: Metadata contains a reference that cannot be resolved: 'loganu.api.crm.dynamics.com/.../Organization.svc'.

 System.InvalidOperationException: There is an error in XML document (1, 1298).

 System.Xml.XmlException: The maximum nametable character count quota (16384) has been exceeded while reading XML data. The nametable is a data structure used to store strings encountered during XML processing - long XML documents with non-repeating element names, attribute names and attribute values may trigger this quota. This quota may be increased by changing the MaxNameTableCharCount property on the XmlDictionaryReaderQuotas object used when creating the XML reader. Line 1, position 1298.

 

The error for Scribe:


 

The errors appear to be different, but odd that they both started at the same time and right after the update.  Any idea what is wrong -- and what would fix both of them ?  Thanks for any pointers you might be able to give!

Kristi

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  • Suggested answer
    Daniel Wikell Profile Picture
    Daniel Wikell 2,360 on at
    RE: CRM Online Connecting with KingswaySoft or Scribe stopped after update

    Hi!

    Assuming that you were on Dynamics CRM 8.1 or lower before your upgrade.

    Your errors indicate that the components you are using are utilizing older versions of the CRM SDK which can't authenticate with Dynamics CRM any more. You need to update both your Kingswaysoft-component and Scribe-component to versions that support Dynamics CRM 365 (which is the version of CRM you seem to have been upgraded to).

    For the SSIS Toolkit from KingswaySoft, if you have a maintenance and upgrade license for it you simply need to install their latest version. If you have an older license you might need to purchase an upgrade license from them first though.

  • Suggested answer
    Andreas Cieslik Profile Picture
    Andreas Cieslik 9,265 on at
    RE: CRM Online Connecting with KingswaySoft or Scribe stopped after update

    First, ACS authentication is deprecated

    www.kingswaysoft.com/.../ACS-Deprecation---What-does-this-mean-to-you-as-a-365CRM-developer

    you might need to recompile your project with the newer SDK assemblies or the new version of your KingsWaySoft component.

    Secondly is using the old 2011 service endpoint which is deprecated soon:

    msdn.microsoft.com/.../dn281891.aspx

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