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Microsoft Dynamics CRM (Archived)

Load web resource in the sidebar

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Hello,

I would like to load a web resource in the sidebar, i am building a chat widget that will always popup on the right hand side of everypage in CRM for our agents to be able to interact with customers right inside crm.

In the docs about sidebar, there is no option to load a web resource inside it. I would love to load an iframe that contains the chat widget inside it.

Thanks

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  • Verified answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    You can use Xrm.Panel namespace - docs.microsoft.com/.../loadpanel even you're on 8.2 - it is available there but it's not docummented.

  • Community Member Profile Picture
    on at

    Thanks, the Xmr.panel only works for MS Dynamic CRM online only. Any help how to do this with the on-premise version?

  • Suggested answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    What version are you on? Just checked customer's onprem deployment (they have 8.2) and this feature is available there.

  • Community Member Profile Picture
    on at

    Seen thanks very much, accepting your answer now, msdn.microsoft.com/.../mt790281.aspx

  • Suggested answer
    gdas Profile Picture
    50,091 Moderator on at

    Hi,

    I found a good article with example -

    You can check -community.dynamics.com/.../xrm-panel-in-d365

    Hope this helps.

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