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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Problem accessing Micr...
Microsoft Dynamics CRM (Archived)

Problem accessing Microsoft Dynamics Learning Portal

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Posted on by atanas1914

Hello.

I went through the process of associating my account with a company that I am working for. After that I was able to add the learning plan that was setup for me. The day after I went through the association process I had no problems accessing the learning portal. Ever since the day after though I am not able to access https://mbspartner.microsoft.com

I get the message:

"Sorry!

To access DLP you need to perform the e-mail account association.

To do that, please follow these three steps:"

I went through all the steps all over again. I even tried to associate my account again but I got a message that it is already done. Still, I am unable to access the learning portal anymore.

Anyone got any ideas as why that might be?

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  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,032 Moderator on at

    This error tells us that your company is eligible to access DLP; however, there are issues with your login credentials. If your employee contact detail is not yet registered in the PartnerSource Business Center (PSBC) or if you do not have your e-mail account correctly associated to the exact same Microsoft account or Organizational account that you used to access PartnerSource, your access to DLP will fail due to login credentials issues.

  • atanas1914 Profile Picture
    atanas1914 on at

    Then how was I able to access it on the day I made the association of my account? It was fine the whole day. I added the learning plan to My Plans. I was accessing it without a problem. Then on the day after I started to get this message. The people from the company said that they have not done any changes what so ever.

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