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70Hi,
Is it a know issue or Bug - Recipient activity - Opens count increases when CRM User checks the email record for any activity?
I sent an email to a client, 2 months back, the count for "Opens" in the recipient activity kept increasing till 28, expect the initial 1 or 2, all are showing just now opened.
This week I opened the same sent email for 4 tmes, in D365 the count increased by 4 times.
Again, opend the email for 3 times, "Opens" count increased by 3 times.
How come the recipient (client) activity is increasing for the activities done by the sender (CRM User)?
Is anyone facing the same issue?
Is it happening only in my environment?
regards,
Singaravelu S
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