We are currently on CRM 2013 Online.
Within our account form we have the field telephone1 and within our contact form we have telephone1.
If we create a new contact the telephone number seems to populate across fine.
However
If we update the number in the account form for the same account, then create another new contact, the previous number is automatically populated, not the new one!
We have tried updating the account, saving, coming out, going back in but the old number still get populated on any new contacts we try to add. We also added in all the telephone fields we have available into the account form to see if one of those was the issue, but none impact the contact record.
Does anyone know why this may be and if so how to resolve.
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