Hi ,
We are using CRM 2015 Online. When a user tries to resolve a case using the external web address for crm online (xycrm.mycompany.com) they can resolve a case successfully. But when resolving a case using the internal web address (crm.mycompany.com) they cannot resolve a case , due to the Case resolution page not appearing.
Why could be the cause of this?
Thanks
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