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The write off documents routine in sales "missed" several credit memos that were applied in part - they had a remaining penny "overpayment" that did not get picked up by the routine. I ran the routine for both overpayments and underpayments and the exception seems to be overpayments for unapplied credit notes. Overpayments for unapplied payments were successfully written off, but overpayments for unapplied credit memos were not. Is this normal for the routine? Will I need to generate penny debit notes to apply to the unapplied pennies from the credit memos? Just wondering if anyone else has seen this.... Thanks!
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Hi,
The Write Off Documents routine will only pick-up Cash Receipt transactions for overpayments.
Unfortunately, this is how the tool is designed.
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