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Microsoft Dynamics CRM (Archived)

System tasks for emails sent using workflow and XperiDo plugin hanging

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Hi all,

We're using CRM 2011 on-premise with the XperiDo plugin (document generator). We're encountering several different errors when trying to send an email from CRM that uses XperiDo that generates a document as an attachment for the email. For each email a systemtask is generated. The problem is that many systemtasks are 'hanging'. At the same time this is not the case for all emails sent combined with XperiDo (some are sent just fine). When we see this problem we are able to resume the task and the email is eventually sent.

The problem is experienced on emails that are sent manually (so just one).

The problem is also experienced on emails that are sent using a workflow. We've tested with 50 records, 90 record, 750 records. We've encountered the problem in all sets.

It also does not matter if the XperiDo document is a simple document (with some input variables) or a more complicated one (using conditions). We've been in touch with XperiDo support, but it seems these are generic CRM errors.

1. Unhandled Exception: Microsoft.Crm.CrmException: System.Runtime.Serialization.SerializationException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #6E59C328 at Microsoft.Crm.Sandbox.SandboxCodeUnit.Execute(IExecutionContext context) at Microsoft.Crm.Workflow.Services.ProxyCustomActivity.Execute(CodeActivityContext executionContext)

2. Unhandled Exception: Microsoft.Crm.CrmException: System.OutOfMemoryException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3FAFD9EC at Microsoft.Crm.Sandbox.SandboxCodeUnit.Execute(IExecutionContext context) at Microsoft.Crm.Workflow.Services.ProxyCustomActivity.Execute(CodeActivityContext executionContext)

3. Unhandled Exception: Microsoft.Crm.CrmException: System.ServiceModel.CommunicationObjectFaultedException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #2E8A9C31 at Microsoft.Crm.Sandbox.SandboxCodeUnit.Execute(IExecutionContext context) at Microsoft.Crm.Workflow.Services.ProxyCustomActivity.Execute(CodeActivityContext executionContext)

Does anyone know how to solve these errors or experienced this combined with XperiDo?

Regards,

Amber Stegink

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