Synchronization issues between BC and Dynamics 365

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Posted on by Mouda

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Hi Folks

We have been synchronizing active customer accounts from Dynamics to BC. All of a sudden, we found a sync job that added all prospects and in-active accounts to BC.

Here is our sync rule:

My questions are:

Why did that happen?
How can we revert to only active customers without breaking our sync?

Any help is appreciated.

Thank you in advance

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Marco Mels on at

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Hello,

Does this happen in SaaS release. Feel free to raise a support ticket with Microsoft via your CSP or Dynamics partner.

Thanks.

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