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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error when merging con...
Microsoft Dynamics CRM (Archived)

Error when merging contacts

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Posted on by Manuel Steiner 192

Hi

I get an OrganizationServiceFault error if I try to merge two records. Can anyone help me? This is the ErrorLog I get:

Unhandled exception:
Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: Specified Item not a member of the specified List.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ActivityId>6e32a1c1-1552-44ba-9336-1f0fd8fa11c5</ActivityId>
  <ErrorCode>-2147187624</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic">
    <KeyValuePairOfstringanyType>
      <d2p1:key>CallStack</d2p1:key>
      <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">   at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
   at System.Environment.get_StackTrace()
   at Microsoft.Dynamics.Solution.Common.CrmException.BuildOrganizationServiceFault(Exception innerException, Int32 errorCode, String message)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, Boolean enableTrace)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Int32 errorCode)
   at Microsoft.Dynamics.Marketing.Plugins.ListOperationsService.RemoveListMember(IMarketingPluginContext`1 localContext, MarketingList list, Guid entityId, Boolean checkLockedStatus)
   at Microsoft.Dynamics.Marketing.Plugins.PreDisassociateEntitiesPlugin.DisassociateListMember(IMarketingPluginContext`1 localContext, EntityReference entityOne, EntityReference entityTwo)
   at Microsoft.Dynamics.Marketing.Plugins.PreDisassociateEntitiesPlugin.ExecuteAssociationLogic(EntityReference entityOne, EntityReference entityTwo, String[] entityTypes, String relationshipName, IMarketingPluginContext`1 localContext)
   at Microsoft.Dynamics.Marketing.Plugins.PreDisassociateEntitiesPlugin.ExecuteCrmPlugin(IMarketingPluginContext`1 localContext)
   at Microsoft.Dynamics.Marketing.Plugins.MarketingPluginBase.Execute(IServiceProvider serviceProvider)
   at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.Pipeline.&lt;&gt;c__DisplayClass2_1.&lt;Execute&gt;b__0()
   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)
   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
   at Microsoft.Crm.Extensibility.Pipeline.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.MessageProcessor.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.InternalMessageDispatcher.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, Guid callerRegardingObjectId, Int32 invocationSource, Version endpointVersion, OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.DispatchRequest(OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest, SdkResponseDescription responseDescription, SdkPerformanceCounterContext sdkPerformanceCounterContext)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentation(OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentationOperation(OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.&lt;&gt;c__DisplayClass17_0.&lt;ExecuteRequest&gt;b__0()
   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func, IEnumerable`1 additionalCustomProperties)
   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, Guid targetCallerRegardingObjectId, UserType targetUserType, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequestInternal(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Disassociate(EntityReference entityReference, Relationship relationship, EntityReferenceCollection relatedEntities, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.InprocessServiceProxy.DisassociateCore(String entityName, Guid entityId, Relationship relationship, EntityReferenceCollection relatedEntities)
   at Microsoft.Xrm.Sdk.Client.OrganizationServiceProxy.Disassociate(String entityName, Guid entityId, Relationship relationship, EntityReferenceCollection relatedEntities)
   at Microsoft.Crm.BusinessEntities.BusinessProcessObject.MergeDisassociateEntities(BusinessEntityMoniker entityOneMoniker, BusinessEntityMoniker entityTwoMoniker, String associationRelationshipName, ExecutionContext context)
   at Microsoft.Crm.BusinessEntities.CascadeEngine.ProcessMergeToOneSideOfIntersectEntity(ManyToManyEntityRelationship entityRelationship, Relationship currentIntersectRelationship, Guid subId, Guid masterId, Boolean useSystemContext, ExecutionContext context)
   at Microsoft.Crm.BusinessEntities.CascadeEngine.&lt;&gt;c__DisplayClass27_0.&lt;CascadeMergeThroughManyToManyEntityRelationships&gt;b__0()
   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)
   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
   at Microsoft.Crm.BusinessEntities.CascadeEngine.&lt;&gt;c__DisplayClass25_0.&lt;CascadeMerge&gt;b__0()
   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)
   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
   at Microsoft.Crm.BusinessEntities.BusinessProcessObject.Merge(BusinessEntityMoniker masterMoniker, Guid subordinateId, IBusinessEntity entity, Boolean bPerformParentingChecks, ExecutionContext context)
   at Microsoft.Crm.Common.ObjectModel.ContactService.Merge(BusinessEntityMoniker masterMoniker, Guid subordinateId, IBusinessEntity entity, Boolean performParentingChecks, ExecutionContext context)
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)
   at Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IServiceProvider serviceProvider)
   at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.Pipeline.&lt;&gt;c__DisplayClass2_1.&lt;Execute&gt;b__0()
   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)
   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
   at Microsoft.Crm.Extensibility.Pipeline.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.MessageProcessor.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.InternalMessageDispatcher.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, Guid callerRegardingObjectId, Int32 invocationSource, Version endpointVersion, OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.DispatchRequest(OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest, SdkResponseDescription responseDescription, SdkPerformanceCounterContext sdkPerformanceCounterContext)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentation(OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentationOperation(OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.&lt;&gt;c__DisplayClass17_0.&lt;ExecuteRequest&gt;b__0()
   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func, IEnumerable`1 additionalCustomProperties)
   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, Guid targetCallerRegardingObjectId, UserType targetUserType, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequestInternal(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Execute(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.InprocessServiceProxy.ExecuteCore(OrganizationRequest request)
   at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
   at Microsoft.Crm.Core.Application.WebServices.MergeRecordsHandler.Merge(String dataXml, Guid masterId, Guid subordinateId, Boolean update, Int32 parentingCheck, Int32 objectTypeCode)
   at Microsoft.Crm.Core.Application.WebServices.MergeRecordsHandler.ProcessRequestInternal(HttpRequest request)
   at Microsoft.Crm.Application.AppHttpHandlerWithKeepAlive.ProcessRequestInternal(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously)
   at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error)
   at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb)
   at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
   at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus&amp; notificationStatus)
   at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus&amp; notificationStatus)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)</d2p1:value>
    </KeyValuePairOfstringanyType>
  </ErrorDetails>
  <Message>Specified Item not a member of the specified List.</Message>
  <Timestamp>2019-05-07T10:49:43.4432336Z</Timestamp>
  <ExceptionRetriable>false</ExceptionRetriable>
  <ExceptionSource i:nil="true" />
  <InnerFault i:nil="true" />
  <OriginalException i:nil="true" />
  <TraceText>
[Microsoft.Dynamics.Marketing.Plugins: Microsoft.Dynamics.Marketing.Plugins.PreDisassociateEntitiesPlugin]
[c2fbddea-5ae8-4ff1-b0c1-ab1e17323ab5: Marketing.PreDisassociatePlugin]

</TraceText>
</OrganizationServiceFault>

*This post is locked for comments

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Error when merging contacts

    Hi

    I think you are getting this error because during the merge, one of the contact is being deactivated but thats part of a Marketing List.

    Could you check and remove the contact from Marketing list manually and see if you still get this error

    Since the Microsoft.Dynamics.Marketing.Plugins is set to customisation level 0 (meaning its part of the platform), I don't think you will be able to deactivate this plugin.

    If the issue still persists, please share more details around the scenario and you may also have to raise a ticket with MS.

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Error when merging contacts

    Hi,

    This is occurring due to the system plugin "Microsoft.Dynamics.Marketing.Plugins: Microsoft.Dynamics.Marketing.Plugins.PreDisassociateEntitiesPlugin", if you deactivate this plugin then the issue should be resolved but if you are using this plugin then you shouldn't deactivate it. In this case, you can reach out to support as yo can't change/ debug this plugin yourself.

    Hope this helps

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