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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Can't change stage...
Microsoft Dynamics CRM (Archived)

Can't change stage of BPF on old opportunities

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Posted on by Camille Pantin 70

Hi,

Could you please help me to solve this problem please ?
I can't change the stage on my business process flow for old opportunities 2018_2D00_02_2D00_09-15_5F00_51_5F00_39_2D00_Opportunity.png

I think that has happen since we migrated from CRM 2016 to Dynamics 365

Thank you

Camille

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  • Suggested answer
    jestuder Profile Picture
    jestuder 158 on at

    With your migration from 2016 to D365, Did you migrate any solutions from a sandbox instance to production?  It could be that the BPF is referencing a related record that has different GUID in each system.  Updating the BPF fixes the problem.  So I would first open the BPF in the editor and find any references where it is setting a value (in my example it was products) and if a specific record is referenced, navigate to it in the new system to set the proper GUID.  Then validate and save the BPF.

  • Thomas I Profile Picture
    Thomas I on at

    Hi James and thanks for your help.

    I don't think the answer is what you suggest. I checked the database, and I notice that for the opportunities impacted there is a record in the "BusinessProcessFlowInstance" table but no record in the "OpportunitySalesProcess" table.

    All newly created opportunities have got a reference in both tables.

    My best guess, is that it is somehow a bug in the migration program, that did not properly update the existing opportunities.

    However, i did not find any confirmation nor solutions to that issue.....

    Rgds,

  • gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi Camille,

    Seems this is migration issue .Check in the database and compare the table as Thomas suggested.

  • Thomas I Profile Picture
    Thomas I on at

    I'm working with Camille, I did actually check the tables and noticed records are missing for opportunities created before migration ;)

    I guess there are no other way than to try an build a custom query to create the missing records, as I don't find any fix provided by microsoft...

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