Dynamics 365 (on-prem): Server side Sync does not pick up auto-replied mail "(...)could not be delivered)"

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Posted on by Marius H. Enerud

Hi,

I have a question regarding email that are sent from CRM and gets the status set to "sent", but witch the receiving email server sent back as a standard "..could not be delivered":

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Are there any way (supported or unspported) to pick up these failed emails and somehow treat those email as any other "failed" email?

regards,

Marius H. Enerud

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Radu Chiribelea 6,667 on at

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RE: Dynamics 365 (on-prem): Server side Sync does not pick up auto-replied mail "(...)could not be delivered)"

Hi Marius,

Dynamics CRM Tracks only the IPM.Note message class - docs.microsoft.com/.../item-types-and-message-classes

What you could try is to forward the notification as an attachment to a different mailbox and track it as an attachment in CRM together with the email to which it is attached to.

Hope this helps,

Radu