News and Announcements icon

Dynamics 365 CommunityForums Microsoft Dynamics CRM (Archived) Dynamics 365 (on-prem)...

Microsoft Dynamics CRM (Archived)

Dynamics 365 (on-prem): Server side Sync does not pick up auto-replied mail "(...)could not be delivered)"

(0) Share

Report

Report

Posted on by Marius H. Enerud

35

Hi,

I have a question regarding email that are sent from CRM and gets the status set to "sent", but witch the receiving email server sent back as a standard "..could not be delivered":

448138.Capture.PNG

Are there any way (supported or unspported) to pick up these failed emails and somehow treat those email as any other "failed" email?

regards,

Marius H. Enerud

*This post is locked for comments

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

Radu Chiribelea 6,667 on at

Like (1)

Report

RE: Dynamics 365 (on-prem): Server side Sync does not pick up auto-replied mail "(...)could not be delivered)"

Hi Marius,

Dynamics CRM Tracks only the IPM.Note message class - docs.microsoft.com/.../item-types-and-message-classes

What you could try is to forward the notification as an attachment to a different mailbox and track it as an attachment in CRM together with the email to which it is attached to.

Hope this helps,

Radu

Helpful resources

Quick Links

Leaderboard > Microsoft Dynamics CRM (Archived)

#1

Mohamed Amine Mahmoudi 83 Super User 2025 Season 1

#2

Community Member 52

#3

dkrishna 6

Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans