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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Sender's mailbox d...
Microsoft Dynamics CRM (Archived)

Sender's mailbox disabled

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Posted on by Community Member

Hi everyone. When ever i try sending mails from Dynamics CRM, this error message comes up "The sender's mailbox is disabled. This email will be sent automatically after the sender's mailbox is enabled for outgoing email processing". Help!!!

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  • Suggested answer
    matthew.mickas Profile Picture
    matthew.mickas 505 on at

    If you are sending emails through a workflow validate the the email address associated with the owner of the workflow (possibly the admin account) is setup in exchange or Microsoft online (depending on your infrastructure).  Also validate that the email address has been approved in CRM for that user.  If you are using the Email router, make sure the users settings are set correctly as well.

    Here is also some troubleshooting if your using the email router:

    technet.microsoft.com/.../hh699739.aspx

  • Suggested answer
    Magor Kovacs Profile Picture
    Magor Kovacs 1,835 on at

    Hello Vanessa,

    Please see the following handy blog post on how to enable the mailboxes: www.dynamicscrmpros.com/setting-mailboxes-microsoft-dynamics-crm-2013-online-clients

    Should the issue happen even after:

    1. The email address has been approved

    2. The mailbox is activated

    then please provide us some more details on the steps that have been done so far and the context under which the error shows up. From there we will be able to narrow the issue down and perform a round of tracing to identify the root.

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