Skip to main content
Business Central forum
Suggested answer

I didn't configure the Microsoft App authenticator for login But it's Ask. How do I login without having Microsoft App Authenticator?

editSubscribe (0) ShareShare
ReportReport
Posted on by

I didn't configure Microsoft authenticator app for login to Business Central Admin user (Trial).
When I try to login to the system it's asking " Open your Microsoft Authenticator app and approve the request to sign in."
pastedimage1669746660082v1.png
How to reset the Microsoft Authenticator App ?
Please Help!

  • TMNielsen Profile Picture
    TMNielsen 180 on at
    RE: I didn't configure the Microsoft App authenticator for login But it's Ask. How do I login without having Microsoft App Authenticator?

    Did you ever find an explanation why multifactor auth. suddenly is active.

    From yesterday we have same experience. I have already installed the MS Authenticator app, so it was no problem for me to log in, but I did not activate MFA, so it seems BC requires it even if it is not activated.

    Here below you can see a screenshot that it is not activated (sorry it is in Danish, but I think you get the picture that mfa is in status "de-activated".

    pastedimage1671643105796v1.png

    So if you got a solution I would like to know it. 

    Kind regards

    Thomas Madsen Nielsen

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: I didn't configure the Microsoft App authenticator for login But it's Ask. How do I login without having Microsoft App Authenticator?

    Hello,

    It seems that you locked yourself out from abc.com / abcx.onmicrosoft.com and there is only one account having the required administrative permissions. Best probably is to either recreate the trial via a new Office 365 account or contact Microsoft Office support.

    Usually, you create a new trial and the domain name is something like abc.onmicrosoft.com. As a customer you purchase a domain plus SSL cert and add that to the abc.onmicrosoft.com Office 365 tenant and then you have Office 365 (based on what services you purchase) and you can get a trial of BC while you either logon with john@abc.onmicrosoft.com or john@abc.com.

    If you already have an Office 365 domain and want to purchase BC, a CSP can help you to add the trial to your existing Office 365 domain / tenant.

    Best probably is to start all over.

  • AslamKhan Profile Picture
    AslamKhan on at
    RE: I didn't configure the Microsoft App authenticator for login But it's Ask. How do I login without having Microsoft App Authenticator?

    Hi, In my case Administrator cannot log in due to MFA, How I recreate the Trial environment of same domain User.

    When try to recreate the same domain user " Looks like you're already a Microsoft customer. Sign in as john@abc.com to get Dynamics 365 Business Central with your account."

    How I can remove the MFA from Admin user (Trial) without log in?

    Is there any service Microsoft provide? because it's very valid issue it must some other way to resolve.  

  • AslamKhan Profile Picture
    AslamKhan on at
    RE: I didn't configure the Microsoft App authenticator for login But it's Ask. How do I login without having Microsoft App Authenticator?

    Hi, I am unable to admin account because it's asking MFA which I didn't configure I don't have access.

  • YUN ZHU Profile Picture
    YUN ZHU 59,926 Super User on at
    RE: I didn't configure the Microsoft App authenticator for login But it's Ask. How do I login without having Microsoft App Authenticator?

    Hi, In any case, you need an administrator to be able to log in, and if the administrator cannot log in, I recommend recreating a trial environment.

    More details about Turn off legacy per-user MFA:

    https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/set-up-multi-factor-authentication?view=o365-worldwide#turn-off-legacy-per-user-mfa

    Hope this helps.

    Thanks.

    ZHU

  • Marco Mels Profile Picture
    Marco Mels on at
    RE: I didn't configure the Microsoft App authenticator for login But it's Ask. How do I login without having Microsoft App Authenticator?

    Hello,

    Either via Office 365 portal (Admin) or via Azure AD portal using a Global Admin you can look up the user list and select Per-user MFA. From there you can edit the user and use Manage User Settings. Select Require selected user to provide contact methods again. As a general hint, is to always add a phone number and email so you can choose other options when authenticator app is not avaiable.

    Direct link:

    account.activedirectory.windowsazure.com/.../multifactorverification.aspx

    Hope this helps.

  • AslamKhan Profile Picture
    AslamKhan on at
    RE: I didn't configure the Microsoft App authenticator for login But it's Ask. How do I login without having Microsoft App Authenticator?

    Hi ZHU, For Turing off the MFA I have to login first but here I am unable to login because on the login it's asking the MFA which I didn't configure at my mobile app.

    How do I off the MFA without login to the user. I changed the password but still it's coming and not letting me to login.

    Please Guide

  • YUN ZHU Profile Picture
    YUN ZHU 59,926 Super User on at
    RE: I didn't configure the Microsoft App authenticator for login But it's Ask. How do I login without having Microsoft App Authenticator?

    Hi, Below are instructions on how to turn on MFA, and you can find the same setting, just turn it off.

    Set up multifactor authentication (MFA) for Dynamics 365 Business Central

    https://yzhums.com/26799/

    Hope this helps.

    Thanks.

    ZHU

  • AslamKhan Profile Picture
    AslamKhan on at
    RE: I didn't configure the Microsoft App authenticator for login But it's Ask. How do I login without having Microsoft App Authenticator?

    This link don't have the solution.  

  • DAnny3211 Profile Picture
    DAnny3211 9,180 Super User on at
    RE: I didn't configure the Microsoft App authenticator for login But it's Ask. How do I login without having Microsoft App Authenticator?

    hi

    look this

    learn.microsoft.com/.../dont-have-acces-to-the-microsoft-authenticator-app.html

    Daniele

Helpful resources

Quick Links

What Motivates a Super User?

We know many of you visit the Dynamics 365 Community and Power Platform…

Demystifying Copilot with Georg Glantschnig…

Industry experts answer burning questions directly from our amazing Community…

Setting Up Knowledge Sources for Copilot…

Look at how configuring a comprehensive knowledge base is crucial…

Leaderboard

#1
Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,045 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 222,570 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,138

Product updates

Dynamics 365 release plans