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55Hello all,
We have Dynamics CRM on-prem v8.2 with exchange server side sync setup. We have 3 queues setup for our customer service department, we noticed that some emails aren't getting though to these queues and the trace record shows 'Error Code: 29', no detail in the text.
I have been testing with the emails that are failing and can see a lot of them appear to be RE: or FW:, I have played around with these and have managed to get the emails to be created in the system only if I change the subject of the email. I cant see what would be causing the subject to block these from being created, there is no correlation between any of the subjects.
Some notes:
- I've turned off Smart Matching to no affect
- The emails I've looked at, a previous email in that chain had already been created in CRM
Has anyone experienced this in the past or can see from above what could be causing it?
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