Cant see Project and Portal Service in Trial Account

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Posted on by megha18

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Hello,

I created d365 trial Account recently and I can't see the Project, Portal and Field Service modules.I tried to include these modules while creating Trial account.Also, installation is failed on installing these from portal.office.com.

Any Idea or update how to resolve it.Also, any links to share to achieve all 3 modules in D365 Online and on-prem?

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RaviKashyap 55,410 Moderator on at

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Hi,

If the installation si failed then you can try installing/ configuring it again within O365 admin center. The easiest options would be to spin up a new trial.

Hope this helps.

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Nithya Gopinath 17,078 on at

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Hi Megha,

Try creating a trial in private window using the following link.

https://signup.microsoft.com/Signup?OfferId=bd569279-37f5-4f5c-99d0-425873bb9a4b&ali=1

Hope this helps.

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megha18 522 on at

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Hi Ravi,

I already have tried both the things, but no success.

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megha18 522 on at

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Hi Nithya,

This is also not working.

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Alex Fun Wei Jie 33,628 on at

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Hi,

since none of the options is working, you should contact Microsoft asap.

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RaviKashyap 55,410 Moderator on at

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Hi Megha,

Can you click on the dynamics 365 link and see what all apps you have for the instance? Similar to below screenshot-

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CRM Konrad on at

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Specific to Portals: I'm having a similar issue. My steps: I spun up two trials with no luck. On the "Instance Manager" the portals is not a solution option to install/is not already installed. On the applications tab in the Dynamics instances manager for a while the grid was grayed out with no info showing. That is now resolved and all I see is the "HCM Talent" application being enabled. I contacted MS support and they indicated I was issued licenses for "Dynamics 365 P1 Trial for Information Workers" which is not entitled to portals (Case 118092119064301). That MS support rep suggested I reach out to the Dynamics 365 Sales group... ...I did on 09-27-2018. I got an e-mail saying they would reach out in the next business day. I'm still waiting. All of this runs contrary to what MS has in it's literature here: experience.dynamics.com/trials and here: blogs.msdn.microsoft.com/.../changes-in-dynamics-365-portal-trial-strategy

[Old]I'm going to try again - I'll follow up.[/Old]

[Edit]I reached out directly to sales via the phone number on their automated e-mail. They punted me back to support. Working with them on this now. <wish me luck>[/Edit]

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megha18 522 on at

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Thanku everyone for the inputs. Well, its strange but When I tried to install the sample data for field service, I could then see the modules.

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RaviKashyap 55,410 Moderator on at

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Glad you can finally see the modules. Please mark your response as verified so that it can help others facing the same issue :)

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megha18 522 on at

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Thnks Ravi

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