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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / queue item can not be ...
Microsoft Dynamics CRM (Archived)

queue item can not be activated

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Posted on by bernhards 423

I have a workflow to change the state of a queue item back to the state active. But when I start it I get this error:

"The queued entity instance does not allow associated queue item to be activated in its current state. "

Here are the details:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3059A08CDetail: 
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ActivityId>6f29dc99-284e-4655-b1e3-740f481953ae</ActivityId>
  <ErrorCode>-2147220970</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
  <Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3059A08C</Message>
  <Timestamp>2018-06-11T13:33:44.4843349Z</Timestamp>
  <ExceptionRetriable>false</ExceptionRetriable>
  <ExceptionSource i:nil="true" />
  <InnerFault>
    <ActivityId>6f29dc99-284e-4655-b1e3-740f481953ae</ActivityId>
    <ErrorCode>-2147220891</ErrorCode>
    <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
    <Message>The queued entity instance does not allow associated queue item to be activated in its current state.</Message>
    <Timestamp>2018-06-11T13:33:44.4843349Z</Timestamp>
    <ExceptionRetriable>false</ExceptionRetriable>
    <ExceptionSource i:nil="true" />
    <InnerFault i:nil="true" />
    <OriginalException i:nil="true" />
    <TraceText>

[Microsoft.Crm.ObjectModel: Microsoft.Crm.Extensibility.InternalOperationPlugin]
[46f6cf4c-14ae-4f1e-98a1-eae99a37e95c: ExecuteWorkflowWithInputArguments]
Sync workflow 'Queueitem to active' terminated with error 'The queued entity instance does not allow associated queue item to be activated in its current state.'

</TraceText>
  </InnerFault>
  <OriginalException i:nil="true" />
  <TraceText i:nil="true" />
</OrganizationServiceFault>

What does this mean? How can I activate that item?

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  • bernhards Profile Picture
    bernhards 423 on at

    This error message "The queued entity instance does not allow associated queue item to be activated in its current state. Wenn Sie den Support kontaktieren, geben Sie die technischen Details an." will appeare, if on a state change of a queue element (inactive -> active)

    It is also related to a problem that internal emails are not showing up in the queue.

    Maybe there is a plugin causing this. I will update if I find the cause.

  • bernhards Profile Picture
    bernhards 423 on at

    It seems like it is not possible to change a state on a queue item. That means I had to do some workaround:

  • Suggested answer
    bernhards Profile Picture
    bernhards 423 on at

    It seems like it is not possible to change a state on a queue item. That means I had to do some workaround:

    QueryExpression QEqueueitem = new QueryExpression("queueitem");

    QEqueueitem.NoLock = true;

    QEqueueitem.ColumnSet.AllColumns = false;

    QEqueueitem.Criteria.AddCondition("objectid", ConditionOperator.Equal, emailId);

    QEqueueitem.Criteria.AddCondition("queueid", ConditionOperator.Equal, supportQueueId); // It can be that it is also added to the a1 digital queue.

    EntityCollection queueItems = service.RetrieveMultiple(QEqueueitem);

    foreach(Entity queueItem in queueItems.Entities)

    {

          service.Delete(queueItem.LogicalName, queueItem.Id);

    }

    AddToQueueRequest addToQueueRequest = new AddToQueueRequest();

    addToQueueRequest.Target = email.ToEntityReference();

    addToQueueRequest.DestinationQueueId = supportQueueId;

    AddToQueueResponse addToQueueResponse = (AddToQueueResponse)service.Execute(addToQueueRequest);

    (The MS forum is also buggy and I could not give this answer correctly formated. Tried the browsers IE, Edge, Firefox, Opera and lastly Chrome.)

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