Hi all,
We have designed a small C# program that takes data in from another application and creates contacts, accounts and cases based on it. Unfortunately, we realized we don't have a system in place to assign those cases to our staff to work on them. We thought of doing a queue but from what I can see, queue's assign tickets by allowing the users to take on tickets at their will.
We would really prefer something that will automatically assign tickets so nobody can drop the ball. We then thought of assigning based on caseload but response time is key and it could assign to a user who is sick/not working that day.
So my question is: has anyone come up with an elegant way to automatically assign tickets/cases to people and ideally something with a time clock component so it would know if the person was available to work on it? Thanks!
*This post is locked for comments
I have the same question (0)
