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I am trying to use a CRM queue for support. The e-mails to a particular email address go into this queue. A user accepts the e-mail. They open it and attempt to reply to it inside CRM. The CRM system will not reply to the message, it seems, because there is no record of the user in the CRM system.
Do I have to create EVERY user that emails us a contact record to be able to reply to their message inside CRM?
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Solved... I had already looked for a setting to fix this multiple times. One last time I checked the System Settings and on the Email tab there is a checkbox for "Allow messages with unresolved e-mail recipients to be sent." Check yes and it clears up the issue, amazingly enough. ;)
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