Using D365 portal with Customer Self-Service template.
When a case is in a "solved" status, the only action button showing in the case is "reopen". This is great, but on the timeline of this case, it is possible to enter a remark. This is something that we want to prevent. If our customer want to start a communication again, than the case should be reopened first.
My question is how to disable the "create remark" button while the case is in a closed state.
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