Restrict portal comments on a solved case

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Posted on by Community Member

Using D365 portal with Customer Self-Service template.

When a case is in a "solved" status, the only action button showing in the case is "reopen". This is great, but on the timeline of this case, it is possible to enter a remark. This is something that we want to prevent. If our customer want to start a communication again, than the case should be reopened first.

My question is how to disable the "create remark" button while the case is in a closed state.

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cloflyMao 25,208 on at

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RE: Restrict portal comments on a solved case

Hi Marcel,

You could take my answer in Manu's thread as reference:

https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/376337/case-portal-comments---add-comment-button-visibility-based-on-case-status/

Regards,

Clofly
Manu Manuel 20 on at

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RE: Restrict portal comments on a solved case

Did you workout how to do this? I would like to do the same for my portal case form.