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Hello,
One of our users mistakenly transferred a sales order to an invoice. Nothing else was done to the sales order and the invoice has not been posted. They now want to "reverse" the invoice. Is it possible to do that? Or, must they simply delete the invoice?
We are using GP 2015 R2.
Thanks!
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Not a problem, Babu. Getting the correct answer twice is not the worse thing that can happen.
sorry Richard I just posted and seen your reply.
Hi,
Once you transferred the order to an invoice its already fulfilled so if you delete this invoice you cannot use the same order to transfer it again. The only option you can create another sales order and transfer it when its ready to invoice.
The simplest solution is to void the invoice and then reenter the original order. Now the new order will get a new order number as the original order has now moved into history. By voiding the invoice all inventory quantities will return to their original levels.
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