web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Server-Side Synchroniz...
Microsoft Dynamics CRM (Archived)

Server-Side Synchronization Sync Time Interval

(0) ShareShare
ReportReport
Posted on by Community Member

How long it takes for CRM to sync data with exchange?

and how we can change the time ?

according to this link:

https://www.microsoft.com/en-us/dynamics/crm-customer-center/synchronizing-data-with-outlook-or-exchange-faq.aspx

it's 15 minutes but a lot of times when i send an email, i receive in 2 minutes but when i create a task it takes 15 minutes!


I want to know that how i can change the time (lets say every 5 minutes) or do it manually?

anybody has an idea?

*This post is locked for comments

I have the same question (0)
  • mscrmba Profile Picture
    mscrmba on at

    When synchronization by using server-side synchronization occurs, the process is dynamic and unique to each user’s mailbox. Normally, synchronization occurs every 15 minutes. However, the synchronization frequency is determined based on the activity and load of the user’s mailbox. So, if a user’s mailbox is idle for a long period of time, the synchronization frequency will automatically increase, and may increase by hours. Notice that the synchronization frequency will also change based on the load and network connectivity of the user’s environment.

    technet.microsoft.com/.../dn832121.aspx

  • Suggested answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at

    Hi Hamed,

    On the Email Server Profile record, in the Advanced Tab there is a setting labelled Minimum Polling Interval in Minutes.

    Refer the following thread:

    www.crmug.com/.../viewthread;MID=3564#bm2

    Also refer the following link:

    technet.microsoft.com/.../dn832133.aspx

    Hope this helps.

    Regards,

    R.Rajkumar

    "Please mark my answer as verified if you found it helpful"

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
JS-09031509-0 Profile Picture

JS-09031509-0 3

#2
AS-17030037-0 Profile Picture

AS-17030037-0 2

#2
Mark Eckert Profile Picture

Mark Eckert 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans