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Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Users with licenses not syncing to Dynamics

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Posted on by 125

I'm having a pretty consistent issue where I'll assign a user a Dynamics license, but they never show up in the user list inside dynamics.

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  • Suggested answer
    Community Member Profile Picture
    on at

    Hi JMAtoms, 

    Usually it takes more than an hour or some times a day to sync users to CRM.

    Maybe you can refer following links to check all:

    New User not visible in Dynamics 365 CE – {Quick Tip} | HIMBAP

    (+) AD-synced Users missing for CRM-assignment - Microsoft Dynamics CRM Forum Community Forum

    Or you can refer following link to force sync users:

    Force Sync Users from Azure AD to Dynamics CRM – Nishant Rana's Weblog

    Finally, if you still face any issue,  i would suggest raising a support ticket with MS.

    https://admin.powerplatform.microsoft.com/support

  • Verified answer
    Community Member Profile Picture
    on at

    Hi Partner,

    Can you click Yes under "Did this answer your question?" to close this thread if my answer is helpful.

     pastedimage1636707420895v1.png

    Thanks. 

  • JMAtoms Profile Picture
    125 on at

    Thanks, I used the manual method.

  • Suggested answer
    Nishant Rana Profile Picture
    11,325 Microsoft Employee on at

    We faced the similar issue, the below helped us - use Force Sync User action of Power Platform Management Connector - Power Automate or PowerShell Cmdlets for the same

    nishantrana.me/.../

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