We have seen a few cases around the topic of Dynamics GP crashing or closing when accessing any email/outlook functionality after the Dec 2, Microsoft Office Version 1811 update. Our recommendation is to revert/rollback Microsoft Office.
Affected GP Versions: 2013, 2013R2, 2015, 2015R2, 2016, 2016R2, 2018, 2018R2
To check what version of Microsoft Office that you have:
You have 2 options to resolve. You should only have to apply 1 of these options, not both.
How to Rollback Microsoft Office?
File-> Office Account-> Update Options-> Disable Updates
Rename Dynamics GP Code folder and run a Repair (this will remove 3rd Parties)
** We do not know if the next release of Office will fix this issue. ** Based on current cadence of releases, we estimate the next release of Office will be in January.** At that time, I would recommend testing on one machine to see if resolves the issue.
Thank you, we found rolling back the patch worked and were hoping a fix was on the way. For GP 2010 users - We use GP 2010 and some users have office 2016. I know GP 2010 and office 2016 is not supported, but we have a lot of custom and cannot update GP yet. The "rename GP code folder" option fixes the problem until I add our VBA files back or create new VBA files. Rolling back the patch does work.