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This article is part of the series and of the wider series which I am posting as I familiarise myself with Microsoft Dynamics 365 Business Central. To create a new Word template there is an assisted setup to guide you through the process. To use t...
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If you have been following any of the announcements from Microsoft around Copilot Studio than you might have heard the term autonomous agents before. For you who have no idea what I am talking about, let me explain what this is. An autonomous agen...
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Don't cry for Twitter, join our BC community on BlueSky!
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I’ve written about creating your Lead Scoring models in Customer Insights – Journeys, and also explained how the Lead Scoring Qualification functionality works. I’m not really keen on the Qualification process as it’s not the right approach for ev...
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[/api/data/v9.0/msdyn_richtextfiles(3c6b2a9d-07a6-ef11-8a69-7c1e5257ff6e)/msdyn_imageblob/$value?size=full] Welcome to staying connected part 2, where we introduce new features for linking directly to the forum threads you most care about, and fo
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Imagine a customer service team at a busy call center handling a flood of new requests and inquiries. Each record, including service requests and support tickets, requires meticulous manual entry, which can consume up to 40% of an employee’s time ...
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Introduction: A Glimpse into the Future of Field Service AI in Dynamics 365 Field Service: In today’s fast-paced world, efficient field service operations can be a game-changer for many industries. But the secret sauce that is taking field service...
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Outbound Marketing is being removed from Dynamics 365 Customer Insights – Journeys Microsoft announced that the Outbound marketing module will be removed from Dynamics 365 Customer Insights - Journeys on […] The post Move from Outbound to Real-ti...
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