Please select a company message after company has been selected and logged into

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Verified
Deborah Newcomer asked a question on 15 Jan 2015 6:48 PM

We have a customer on GP2013 R2.  When they log into GP and select a company, it logs in correctly but a message box pops up saying "Please select a company".  They click on OK, the message goes away and everything is fine.  Why do they keep getting this message?

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Bill Campbell responded on 20 Jan 2015 12:41 PM

Deborah, can you post a screen clip of the message when it appears.

Does this happen for all users or only select user?  Does this happen for all workstations?  Does it happen at the server - if you have GP client installed at Server.

Just a few directional questions.  Lets talk soon.

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Leslie Vail responded on 24 Jan 2015 3:27 AM

In addition to Bill's questions, what 3rd party products are you running? If you aren't sure, you can post the contents of your DYNAMICS.SET file and we'll be able to tell.

Kind regards,

Leslie

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Frank Hamelly responded on 24 Jan 2015 9:49 AM

Leslie, do you work the graveyard shift? :)

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Verified Answer
Leslie Vail responded on 12 Feb 2017 1:17 AM

Hi Deborah,

The answer to this is that you need to edit or delete a record in the SY01402 table in the DYNAMICS database. Look for the record (s) where the syDefaultType = 70. The value in the SYUSERDFSTR field refers to the company number of the 'remembered' company that GP is trying to launch. If that company isn't part of your system, then you will experience the behavior you described. You have to options to fix this. Change the default company ID or delete the records.

Kind regards,

Leslie

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MLJ responded on 6 Mar 2017 10:58 AM

this worked for me.  thanks

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Deborah Newcomer responded on 10 Mar 2017 8:07 AM

That did it for me, too!  Thank you, Leslie!

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Verified Answer
Leslie Vail responded on 12 Feb 2017 1:17 AM

Hi Deborah,

The answer to this is that you need to edit or delete a record in the SY01402 table in the DYNAMICS database. Look for the record (s) where the syDefaultType = 70. The value in the SYUSERDFSTR field refers to the company number of the 'remembered' company that GP is trying to launch. If that company isn't part of your system, then you will experience the behavior you described. You have to options to fix this. Change the default company ID or delete the records.

Kind regards,

Leslie

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