Tricia Morris is a Senior Product Marketing Manager for Microsoft Dynamics 365. Tricia promotes Microsoft's focus on digital transformation, customer experience and customer service. Tricia has been named to the 2016 20 Customer Service Influencers You Have to Follow on Twitter, 2016 20 Best Customer Experience Blogs That You Must Follow and 2016 ICMI Top 50 Customer Service Thought Leaders lists. Posts here focus on digital transformation, customer experience and customer service best practices, trends, statistics, analyst viewpoints and customer stories.

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