ICU-MSCRM - Life support for the heartbeat of your business - Microsoft Dynamics CRM

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Book Review: Microsoft Dynamics CRM 2011 New Features by Jim Wang and Darren Liu

Posted over 1 year ago

by Matt Wittemann

I've been meaning to post my review of this new book by Jim Wang and Darren Liu, but it's been a very busy few months for me. Apologies to Jim and Darren for the delay! On with the review: by Jim Wang and Darren Liu (Disclosure: I know Jim and...
Follow my latest blogs at ClickDimensions

Posted over 1 year ago

by Matt Wittemann

I recently joined ClickDimensions as the Chief Customer Officer, and have started blogging there. The blog includes a ton of great CRM-related tips and articles, especially about marketing with Dynamics CRM . I actually reviewed ClickDimensions' solution...
Follow my latest blogs on blogs.C5Insight.com

Posted over 1 year ago

by Matt Wittemann

Recently, I haven't been posting as much as I used to on my ICU-MSCRM blog, where I've been blogging about Microsoft CRM since 2004. (Wow, time has flown by!). This has been due to a number of reasons: First, last year and the beginning of this...
Join me at Decisions Spring 2011 Virtual Conference on June 17

Posted over 2 years ago

by Matt Wittemann

I'll be presenting a session for CRM administrators at the upcoming Decisions Spring 2011 virtual conference on June 17, hosted by MSDynamicsWorld.com: What CRM Administrators Need to Know About CRM 2011 . I'll cover the most important technical...
Un Nuevo Blog en Espanol Sobre Microsoft CRM

Posted over 2 years ago

by Matt Wittemann

Mi amigo Pablo Peralta ha colaborado con compañeros Jimmy Larrauri ( también un MVP ) y desarrollador Atilio Rosas para poner en marcha un nuevo blog en español acerca de Microsoft Dynamics CRM . El blog se puede leer en http://www.elblogdedynamicscrm...
Marketing Pro? You need to read this!

Posted over 2 years ago

by Matt Wittemann

I've been working in the Microsoft Dynamics CRM industry for, oh, seven years now. Since Microsoft first released the product. The first implementation of CRM that I did for a customer was with version 1.2 way back in 2004. In very short order, my...
Email Router Fun

Posted over 2 years ago

by Matt Wittemann

A couple of quick tips for setting up queues and workflow-generated emails with CRM Online. These are two separate things, but I ran into them recently: 1) If you create a Queue in CRM Online, such as support@mycompany.com, and you want that Queue to...
Upgrade Paths for Microsoft Dynamics CRM 2011

Posted over 2 years ago

by Matt Wittemann

You may have heard that Dynamics CRM 2011 requires 64-bit architecture. This is true and is giving some folks some heartburn when they start to think about upgrading their CRM 4.0 deployments, many of which are still living in a 32-bit world. There are...
My Book is now Available! Dynamics CRM 2011 Administration Bible

Posted over 2 years ago

by Matt Wittemann

Great timing, coming just one day after Microsoft released CRM 2011: I just received my very own copies of the book I co-authored with Geoff Ables, the Microsoft Dynamics CRM 2011 Administration Bible , from Wiley Publishing. It's now available for...
CRM 2011 Released for On-Premise and Partner-Hosted Installation

Posted over 2 years ago

by Matt Wittemann

Microsoft is moving quickly on the heels of the January release of CRM 2011 Online, and this week's release of the 2011 Implementation Guide and SDK, they have now released the RTM version of Dynamics CRM 2011 for on-premise and partner-hosted installation...
Complete SDK for CRM 2011 Released

Posted over 2 years ago

by Matt Wittemann

For those of you who have been keeping score, Microsoft has been making available a number of pre-release versions of the SDK for CRM 2011. There was a Beta SDK and a Release Candidate SDK. The complete, official SDK for CRM 2011 has now also been released...
CRM 2011 Developer Training Kit

Posted over 2 years ago

by Matt Wittemann

Microsoft has put together a very nice package to help developers learn how to extend Dynamics CRM 2011. The Dynamics CRM 2011 Developer Training Kit includes videos, presentations, code samples and hands-on labs with detailed instructions. Best of all...
Building a Virtual CRM 2011 Server for Demos and Development

Posted over 2 years ago

by Matt Wittemann

David Yack has done a great video tutorial on building a virtual server for CRM 2011 to use in development or for demos. Girish Raja posted it to his blog on MSDN. Take a look . Nice work, David!
CRM 2011 Online Released!

Posted over 2 years ago

by Matt Wittemann

Microsoft today announced the immediate availability of CRM 2011 Online. According to the press release, CRM 2011 will be available for on-premise and partner-hosted deployment on February 28. This is exciting news for those of us who have participated...
Register Now for the CRM 2011 Launch

Posted over 2 years ago

by Matt Wittemann

"Attend this FREE global virtual launch event and watch Microsoft CEO Steve Ballmer introduce Microsoft Dynamics CRM 2011. Learn how it is designed to help you boost sales, improve marketing, enrich customer service interactions, and accelerate line...
Two LiveIDs for two different CRM Online orgs?

Posted over 2 years ago

by Matt Wittemann

I've got two LiveIDs that I somehow accumulated over the years, and I also belong to numerous Microsoft CRM Online organizations for CRM 2011 beta testing, development, and client work. As a company, we sometimes set up a LiveID for our clients when...
What Do You Want to Know About Integration?

Posted over 2 years ago

by Anonymous

I'm hard at work wrapping up final chapters of the Dynamics CRM 2011 Administrator's Bible with my co-author, Geoff Ables. One of the final chapters deals with integrating Dynamics CRM with other systems. Integration can mean a lot of things,...
Ready for Beta?

Posted over 2 years ago

by Anonymous

Are you ready?
Performance of Custom Queries

Posted over 2 years ago

by Anonymous

I got this tip from a developer at a client of mine a while back and I've been meaning to share it. They had created some custom aspx pages that lived inside the CRM sitemap that helped users search across CRM and other data. The CRM queries were...
Microsoft Demos Dynamics CRM 2011

Posted over 2 years ago

by Anonymous

Microsoft unveiled the next version of Dynamics CRM at the Worldwide Partner Conference this week . They also announced the name of what has been referred to as version 5: Dynamics CRM 2011. Some highlights of what they revealed: A public beta will be...
More Weirdness with the Sales Pipeline Report

Posted over 2 years ago

by Anonymous

So here's a new one. It's been known amongst us CRM geeks for some time that the built-in Sales Pipeline report has some, let's say, quirks. For example, if you want to group the report by your Sales Process using the parameter drop-down,...
You say you're in Dublin and want to learn more about Dynamics CRM?

Posted over 2 years ago

by Anonymous

Well, isn't that a coincidence! I'll be speaking at epicenter 2010 next week, Ireland's largest software show and developer conference. More about my session is at this link . Oh, and my good friend and fellow CRM MVP, Ronald Lemmen will be...
New Article on MS CRM Team Blog: Interactive Funnel Dashboard

Posted over 3 years ago

by Anonymous

I have a new article on the CRM Team blog on MSDN . It details how to make an interactive sales funnel dashboard, as demonstrated in this YouTube video .
Update Rollup 10 for MS Dynamics CRM 4.0

Posted over 3 years ago

by Anonymous

Update Rollup 10 is now available for Microsoft Dynamics CRM 4.0. It contains some recent hotfixes. Seems the major change included is for the Outlook client: it moves some of the Outlook client files from the Roaming profile to the Local profile, which...
the SELECT permission was denied on the object 'FilteredActivityPointer'

Posted over 3 years ago

by Anonymous

While testing out some user profiles in a development environment, I was presented the following error when trying to run the Activity report, which is included with Microsoft CRM: the SELECT permission was denied on the object 'FilteredActivityPointer'...

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