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For gamification success with Microsoft Dynamics CRM, focus on results

Posted 19 days ago

by MSDynamicsWorld.com

By Gretchen Opferkew, Director of Education, PowerObjects In recent years, an interesting trend has emerged in the implementation of business applications-the focus on driving user adoption by building in game-like mechanisms to make business systems...
The Five Faces of Marketing Resource Management

Posted 2 months ago

by MSDynamicsWorld.com

By Bridget McCrea, Contributing Writer When Kim Collins thinks about how companies are using Marketing Resource Management (MRM) systems like Microsoft's MarketingPilot to plan, budget, and forecast the utilization of marketing resources and budgets...
Is Your Firm Ready to Add Integrated Marketing Management to Microsoft Dynamics CRM?

Posted 2 months ago

by MSDynamicsWorld.com

By Bridget McCrea, Contributing Writer Microsoft's 2012 acquisition of MarketingPilot has the potential to put a full spectrum of integrated marketing management (IMM) tools into the hands of Dynamics CRM customers this year. According to Microsoft...
The Support Network: Managing Your Microsoft Dynamics CRM Solution After Go-Live

Posted 3 months ago

by MSDynamicsWorld.com

By Sandor Schellenberg, Owner and Founder, friendlyITsolutions I have worked on many Microsoft Dynamics CRM implementations and over time I have served in a versatile set of roles. I have been part of the team responsible for designing, building and...
Setting Long-Term Workflows in Microsoft Dynamics CRM

Posted 3 months ago

by MSDynamicsWorld.com

By Leon Tribe, Consultant Microsoft Dynamics CRM workflows are remarkably useful because they are so powerful as well as being easy to configure. A feature of them that takes a little getting used to is the ‘waiting' step. I recently had a problem...
Fun with Microsoft Dynamics CRM: Gamification Concepts and Tools Gain Ground

Posted 3 months ago

by MSDynamicsWorld.com

By Linda Rosencrance When it comes to user adoption , too many companies discover that, "you can lead a user to Microsoft Dynamics CRM but you can't make him use it." But what if you made his work seem like fun? That's the...
Controlling Your Data: Build a Customer Insight Platform for Microsoft Dynamics CRM

Posted 4 months ago

by MSDynamicsWorld.com

By Ruben Overkemping, CRM Solution Manager, Avanade In the first article of this series, we introduced the phrase "data is the new oil" . While the analogies may seem obvious in some ways, there is also a big difference: oil is something we...
Partner Readiness a Key Component for Successful Rollout of Microsoft Dynamics CRM December 2012 Service Update

Posted 5 months ago

by MSDynamicsWorld.com

By Jason Gumpert, Editor There's no question that the Microsoft Dynamics CRM December 2012 Service Update marks an important milestone for the product, bringing to market important capabilities like cross-browser compatibility, native integrations...
The Story of the CRM Field Guide

Posted 5 months ago

by MSDynamicsWorld.com

By Donna Edwards, Microsoft Certified Business Solutions Specialist On a dark winter's night, when the sky hung low like a great gray sheet across the land, the Clan of CRM MVP huddled in a cave around the blazing fire to once again hear the story...
Dynamics Introspective: Can MarketingPilot Help Microsoft Carve Out an Entirely New Opportunity Area for Dynamics CRM?

Posted 6 months ago

by MSDynamicsWorld.com

By Jason Gumpert, Editor If Microsoft's recent MarketingPilot acquisition left you scratching your head, chances are you weren't alone. Few people in the Microsoft Dynamics CRM space seem to have known about the small software company before...
The Design Language of Your CRM Solution, Part 4 - Different Shapes and Sizes

Posted 7 months ago

by MSDynamicsWorld.com

By Jukka Niiranen, Senior Consultant (CRM Solutions) at Anvia In the previous three parts of this article series I've discussed how the traditional management-focused design process of CRM systems is beginning to give way to a more user-oriented...
Microsoft Dynamics CRM 2011 Update Rollup 11 Readied on Heels of UR 10

Posted 7 months ago

by MSDynamicsWorld.com

By Linda Rosencrance Coming close on the heels of Microsoft Dynamics CRM 2011 Update Rollup 10 , Microsoft is set to release Update Rollup 11 on Thursday, October 11. Update Rollup 11 features include: Increased support for Windows 8/Internet...
The Webcasting Week Ahead: Content Management, Data Integration, CRM Adoption, Supply Chain Costing, and Inventory Management In Focus

Posted 7 months ago

by MSDynamicsWorld.com

By News Editor Been to any good free Microsoft Dynamics events recently? The MSDynamicsWorld.com fall event series is kicking into high gear next week with five new Dynamics-focused webcasts on a range of topics, all focused on improving the value...
Microsoft Dynamics CRM Roadmap Reset: Upcoming Releases Will Bring Cross-Browser Compatibility, HTML5, Mobile Apps

Posted 7 months ago

by MSDynamicsWorld.com

By Valerie Miller, Contributing Writer Partners, vendors and users have been clamoring for it, and now Microsoft is giving them what they want: Microsoft Dynamics CRM browser compatibility, as well as an HTML5 interface and mobile apps are on their way...
Managing Your Microsoft Dynamics CRM Project: Methodologies in the Mix

Posted 7 months ago

by MSDynamicsWorld.com

By Sandor Schellenberg, Owner and Founder, friendlyITsolutions As an independent consultant, I work for different clients with very different approaches to finishing a Microsoft Dynamics CRM implementation successfully. The most common project management...
The Design Language of Your CRM Solution, Part 3 - Giving CRM Users What They Want

Posted 7 months ago

by MSDynamicsWorld.com

By Jukka Niiranen, Senior Consultant (CRM Solutions) at Anvia In the previous two parts of this series I wrote about the changing direction of how CRM solution vendors are increasingly targeting the end user with the functionality they are developing...
The Design Language of Your CRM Solution, Part 2 - What a User Really Needs from CRM

Posted 8 months ago

by MSDynamicsWorld.com

By Jukka Niiranen, Senior Consultant (CRM Solutions) at Anvia In part one of this article we looked at the original design intent of many CRM systems, including Microsoft Dynamics CRM, whereby the process came first, then the user. That remains the...
How to Prepare for Data Integration Investments That Drive Business Value

Posted 8 months ago

by MSDynamicsWorld.com

By Linda Rosencrance When it comes to making critical business decisions, organizations have to combine current and historical data to recognize trends and forecast future results. And that means using data integration technology to pull data from multiple...
New Webcast Lineup Turns Focus to Key Business, Industry Needs of Microsoft Dynamics Users and Pros

Posted 8 months ago

by MSDynamicsWorld.com

By News Editor September is shaping up to be a busy month here at MSDynamicsWorld.com. With the launch of eight new webcast series that will run throughout the fall, our event focus will be on business needs that impact a broad range of people the...
New Azure Virtualization Features Offer More Development, Demo Options for Microsoft Dynamics CRM

Posted 10 months ago

by MSDynamicsWorld.com

By News Editor This spring Microsoft released some important changes to Windows Azure including Azure Web Sites and the new deployment model for xRM Portals or extensions as well as Azure Virtual Machines where companies can set up development or demo...
Microsoft Dynamics CRM Pivots Off R8 Misfire with New App Vision and Schedule at WPC 2012

Posted 10 months ago

by MSDynamicsWorld.com

By News Editor With last week's disappointing news that Microsoft Dynamics CRM R8 (aka the Q2 2012 Service Update) was not ready due to quality issues in both cross-browser compatibility and the CRM Mobile offering, updates on CRM at this week's...
Windows Azure and Microsoft Dynamics CRM 2011 Better Together, Part Two: Routing Orders to Many Partners

Posted 11 months ago

by MSDynamicsWorld.com

By Sebastian Waksmundzki, Senior Technical Architect, AlfaPeople After a long break it's time for the next part of this series on connecting Dynamics CRM with Windows Azure. In the last article I presented the "brokered" messaging pattern...
Microsoft Dynamics CRM Online Will Move to Windows Azure in 2012, VP Says

Posted over 1 year ago

by MSDynamicsWorld.com

By News Editor Microsoft corporate vice president from the Server and Tools division Bob Kelly told an audience yesterday that Dynamics CRM Online will be hosted in Azure by the end of 2012. "MSCRM, by the end of 2012, will be a native application...
Yammer's Enterprise Social Software Now Integrates With Microsoft Dynamics CRM

Posted over 1 year ago

by MSDynamicsWorld.com

By Linda Rosencrance Enterprise social network provider Yammer Inc. is now integrated with Microsoft Dynamics, joining a field of offerings that enable updates from Dynamics CRM in a company's social activity stream. The move means that Dynamics...
Avanade Explores Benefits, Risks of Adding Gamification to Microsoft Dynamics CRM Call Center Solutions

Posted over 1 year ago

by MSDynamicsWorld.com

By News Editor Any CIO knows that an enterprise system is only as valuable as its level of user adoption. Measures of user experience and engagement can be difficult to harness, but the concept of gamification in the enterprise has already started changing...

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