14 May 2014 1:28 AM Microsoft 311 Service Center accelerator is not a product. It is provided by Microsoft as a no-cost sample solution framework to help you jump-start your projects and tailor to your needs. The accelerator is an end-to-end Citizen Services (311) framework that helps to streamline the processes in a citizen service center. It is an extensible framework that can be customized to meet your own requirements. The accelerator provides a framework to service citizen request, provide information, manage back office processing, and utilize resource efficiently. It is built on the Microsoft Dynamics CRM and Windows Azure platforms, providing both on-premises and online delivery models. Features : • Extensible request engine designed to be repurposed• Self-service citizen portal and knowledge base• Streamlined case management, workflow, and call scripts • Powerful management dashboards and reports Ready to try ? Get Started on Your Free 30-Day Trial!