Customer Service

Last replied Posted on by TV-03050653-0 2

Hi, Currently we have a power automate that checks the opening hours of the customer service, for redirecting the customers to live agents.We wan...

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Last replied Posted on by BB-06050824-0 17

Hi Dear Community,  I have request to upload file in to case when file created in folder from local network. What i found there is some opti...

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Last replied Posted on by CU04051120-0

What is the GL in dynamics?

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Last replied Posted on by Joshua Adams 4

Hi Experts, I am facing an issue which I was not facing before. Before the chat widget opens in a rectangle size but now when I click the chat bu...

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Last replied Posted on by JayeshAC 1,152

 Hello Experts, I have created a IVR bot in Omnichannel-Dynamics 365. This bot requests the user to enter the option like, press 1 for sales...

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Last replied Posted on by RobbertMeijer 36

Hi there, We are noticing that cases with case type 'Request for change' cannot be set to a specific status. Where can this be changed? &nbs...

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Last replied Posted on by MichaelVanDijk 20

We are currently in the proces of moving our customer service e-mails from Freshdesk to Dynamics cases. We determine which e-mails become cases by con...

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Last replied Posted on by CW-02050205-0 7

Hi there, In the recent release, Dynamics add on an email reminder feature when there might be missing attachment, which is good.However, noticin...

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Last replied Posted on by Roddas77 18

I am trying to debug a plug-in in my online Customer Service environment and I am getting the following error message when the plugin is triggered whi...

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Last replied Posted on by Community member

We created an Azure Bot and wanted to connect this bot to Omnichannel for getting AI-generated responses. We integrated the bot using this tutorial:&n...

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