Business Process Flow-Case Active time

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Posted on by TedW

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Hi,

I am just wondering if its possible to amend a Business process flow to exclude weekends when calculating how long a Case has been active for?

Our scenario is that when viewing a Case, the Case shows as being active from the date it was created, which obviously is correct and makes sense, but I am wondering, if, for example, a Case is created after our business closes on Friday, and our staff start working on Monday morning, is it possible to show the case as being active from the start of business on Monday?

I know this is a long shot, so I dont expect a resolution, but just wondering if anyone else has needed this requirement to be implemented.

Thanks

Ted

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Case Management

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