
This post is part of the series in which I am taking a look at the new functionality introduced in Microsoft Dynamics 365 Business Central 2026 Wave 1. The 30th of the new functionality (originally in the section, although Microsoft sometimes move...
The post discusses the evolving role of AI in CRM systems, highlighting the irony of replacing click-heavy tasks with complex AI prompts that may not be faster or easier. While AI agents can enhance efficiency in the background, the author contend...
Workforce engagement management in Dynamics 365 helps service organizations plan, manage, and improve performance across customer service reps and AI agents. With forecasting, scheduling, real-time adherence, AI Agent Estimator, quality evaluation...
Organizations increasingly use Microsoft Fabric to build analytics and reporting solutions powered by Microsoft Dataverse data. However, during the initial Dataverse-to-Fabric setup, administrators often faced a challenge: they had little control ...
This post is part of the series in which I am taking a look at the new functionality introduced in Microsoft Dynamics 365 Business Central 2026 Wave 1. The 29th of the new functionality (originally in the section, although Microsoft sometimes move...
📖 14.1 What This Reference Chapter Does Chapters 1 through 13 told the story, the scenario, the configuration journey, the execution flow, the financial close. You walked beside Maria, Raj, Sunita, Ali, Ravi, and Priya through every cut, every CN...
🏁 13.1 What This Chapter Does and Why It Is the Finish Line Chapter 12 left us in a moment of suspended reality. Two beautiful Premium Executive Desks sit on a pallet at PROD-OUTFG, assembled, varnished, engraved, inspected, signed off with green...