Breaking news from around the world
Get the Bing + MSN extension
Check out the latest Sales updates!Learn about the key capabilities and features of Dynamics 365 Sales and experience some of the new features.
Download overview guide | Watch Sales video
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | View virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
I have created a custom "Commission" entity and one of the fields, "Amount", is a calculated field which uses a few different fields to calculate the total amount the commission is valid for. The math is simple and it's working fine in the main Dynamics 365 app, but when I load the related forms/view from within the "Sales Hub" app, they simply do not calculate.
Is there something I'm missing with the Sales Hub that maybe needs to be enabled to allow the calculated field to calculate?
I tested it in my environment and didn't encounter this problem.
Note that in Sales Hub you need to save first, then the calculated fields will work.
Also, try to clean up the browser cache to see if it works.
Hope this helps.
Thanks for trying, Lu Hao.
I've gone in with another browser in order to test the thought regarding browser cache, but there is no change in behavior.
Basically I've got a "Commission" Entity with the "Amount" field as a calculated field with this calculation: Set Amount to ((Commissions) Total Amount * (Split / 100) * ((Commission Territory) Commission / 100)
There is a condition of: if Commission (%) contains data
There was an additional condition, but I removed it while trying to figure out what might be preventing the calculation from firing on the Sales Hub.
It works perfectly every time in the "Dynamics 365 - Custom" app, but it's like when you are in the "Sales Hub" app it gets ignored.
Could you provide some screenshots of the properties of the field? Like this:
If I test the same steps in my environment and reproduce this problem, I will report it to Microsoft engineers as a bug.
Business Applications communities