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Check out the latest Sales updates!Learn about the key capabilities and features of Dynamics 365 Sales and experience some of the new features.
Download overview guide | Watch Sales video
2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 2 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
Setup Dynamics CRM for soft-phone.
Finally, it's time to setup Dynamics CRM with our sample soft-phone application.
First, go to Dynamics Store and Download Dynamics 365 Channel Integration Framework
Finally, it's time to test the app.
Refresh Dynamics CRM and open one of the apps where you decided to have the soft-phone to appear, in my case, this is Sales Hub.
If you dial a number that is already associated with existing CRM Contact while dialing the number the Contact will open.
You can navigate free in CRM while talking on the phone, you can also take notes during the call, you can convert the call into a case.
Hope this can give you a better idea of the new integration of CRM with soft-hone.
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