What’s happening?
Email template context loads out of order, specifically affecting content with bullet points.
Reason:
This is caused by invisible characters present in the HTML code of the email template, particularly around the bullet points.
Resolution:
To resolve this, follow these steps:
- Create a new template and test different parts of the original template content to identify the problematic section.
- Use an API to inspect and compare the HTML code of the templates to pinpoint the impacted characters.
- Remove the spaces between the lines in the affected template content. This action eliminates the invisible characters causing the issue.
Additionally, if the issue persists, you can disable the modern TextEditor control experience for email descriptions by following these steps:
- Navigate to the AppModule page in Maker.
- Click on "Settings".
- Disable "Enable a modern TextEditor control experience email descriptions".
This setting can also be disabled for the entire organization from the Settings Definition, which will override the setting for all users.