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I don't know about the customer retention? What does it do? How to set it up?
Retainage is the money that is owed by an upstream party to a downstream party to ensure the agreed project work satisfies the contractual obligation. It is an essential part of billing cycle in the contracting and construction industry.
There are two types of retainage – withheld “by customers” and withheld “from vendors”.
Customers always want to make sure that they get the best work/service done from their vendors successfully, in time with 100% quality ensured.
More details,please refer:
The customer retention works only in combination with the project module.
If you don't use it you can't make use of it.
The principle is simple, you have a sales order and the customer retains an amount $x based for example on milestones reached / progress of the project.
Once the milestone or progress has been reached you can claim the money.
All is tracked on a specific GL account that you can use for tracking the retention.
There is also a specific project retention form which gives you an overview of the amounts retained.
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