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Hi, I am using Axapta 3.0, I have a few invoices stuck with an approver, the account is corrupt, so they are not showing in their to do list. Is there any way I can bring them back from approval or delete them?
Can you let us know where you see/identify the stuck invoices?
What do you mean by saying that the account is corrupt?
Would be great if you could clarify and possibly share some screenprints.
I don’t have Axapta version 3.0, but in ax 2012, if you have the proper permissions, you can reassign the work items to other users in the workflow details.
Please check if it exists in Axapta 3.0.
As mentioned by QianQW, you can reassign the work item to other user to get the document approved in case if this reassign feature is available in AX3.0
Also, please check the version of the workflow where these documents are submitted and if the same version is still active in system or deactivated or any other version is currently active or not.
For example; if these documents were submitted in a version before which is not activated anymore and a new version is activated now (after doing any update in the workflow configuration) in place of that, then all these documents will be automatically stuck.
In that case, you have to 'Recall' those documents first and then resubmit in the current active workflow version.
I hope 'Recall' option is available in AX3.0
Best regards,Sourav Dam
Kindly mark this thread 'Yes' if this is answered your query which may help other community members in this forum.
i am not using AX 3.0, but the solution is you can recall the invoices and submit again it again to get it back for approval. or if reassign option is available then it's very good to reassign to other worker for approval.
Or if recall option is not there and you have system admin access, you can go to back-end and change the status of invoice as draft and submit again for approval. And delete the existing workflow record from WorklowTrackingStatusTable.
I hope you will definitely find the solution from above points or replies from other community members.
Kindly go through the suggestions made on this thread and provide us an update.
I hope you doing well. Please update us on the issue.
If it's resolved then please mark the answer(s) as verified which helped you. It will help other community members too.
Unfortunately it seems I don't have the permissions to use these options, but thank you for all your help everyone
Maybe you can revert to internal colleagues / resources you have the proper permission?!
In any case, pleas let us us know if there is anything else the community can possibly help.
Many thanks and best regards,
If you are the end user and submitted any document; you can only do a Recall action on those documents.
If you are not an "Admin" user, then first check for the user who is having 'Admin' rights and ask to 'Recall'.
Kindly update once done.
Axapta 3.0 did not have the workflow options like now available as of AX2009 and later. The replies above are based on knowledge of the current workflow options.
It would be helpful if you can share e.g. screenshots and tell what exactly you mean with stuck and a corrupted account.
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