To build on my previous article about Business Value, it is crucial to have a
clear, consistent, and agreed-upon financial basis for technology projects to
ensure positive customer outcomes. Here are some further tips and practical
steps on how to...
A few weeks ago I wrote about 𝗔𝗴𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳
𝗔𝗽𝗽𝘀: On April 4th 2025 Microsoft Research shared an update to our WHAM
model (you can read more about that here: ) and if you want to actually play the
Generative AI g...
I like stories, I like listening to people tell stories and if you know me well
then you know this is also how I like to communicate ideas. One of my most
popular stories was the story of the pencil, I first told it about 10 years ago.
I was ins...
A colleague and I recently collaborated on ideas for a customer meeting we had
coming up. Special thanks to Steve Everett for the initial idea and the
subsequent narrative we developed. We aimed to address why, despite many
technological advanceme...
One of my favourite roles at Microsoft was the UK Technical Director for Global
Partner Solutions. I describe this role on my LinkedIn profile as “Delivering
Customer success through our Partners by focusing on business outcomes,
innovation and su...
Last week I shared perspectives on how building a Business Value Framework can
provide a clear, consistent and agreed upon financial basis to accelerate
investments for your solution. Today I thought I’d share a bit more about the
typical return o...
In my experience, one of the barriers to successful technology projects is the
lack of a clear, consistent and agreed upon financial basis on which the project
is undertaken and then measured. Although there have been many improvements in
investme...
An illustrative guide: How conversational UIs and agents simplify complex tasks,
demonstrating the transformative impact of AI on user experience, efficiency and
application design. There are many developments in the industry regarding
agents, whi...
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