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Service | Customer Ser...
Try multilingual voice agents in Dynamics 365 Contact Center
Dynamics 365 Cloud ... 180
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Service | Customer Ser...
Create a Digital Contact Center in seconds with the Customer Service free trial
Dynamics 365 Cloud ... 180
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Service | Customer Ser...
Customize data models to view your organization’s unique metrics
Vikram Yerrabhaneni
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Service | Customer Ser...
Migrate from Customer Service Hub to Customer Service workspace  
Dynamics 365 Cloud ... 180
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Try multilingual voice agents in Dynamics 365 Contact Center

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down deployments. Now, with multilingual voice agen...

Dynamics 365 Cloud ... 180
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Migrate from Customer Service Hub to Customer Service workspace  

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer Service Hub (CSH) app will no longer be available for all new organizations with Enterprise licenses.   ...

Dynamics 365 Cloud ... 180
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Use the modern rich text editor in Dynamics 365 Customer Service

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are phasing out the current rich text editor and integrating its capabilities into the modern rich text editor....

Dynamics 365 Cloud ... 180
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Use expanded Copilot for Service capabilities in your CRM

On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice.  The post Use expanded Copilot for Service capabilities in your CRM [https://www.microsoft.com/en-us/dynamics-...

Dynamics 365 Cloud ... 180
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Try skill-based agent search in Dynamics 365 Customer Service

We're excited to announce skill-based agent search, designed to enhance agent collaboration and improve agent efficiency within Dynamics 365 Customer Service. The post Try skill-based agent search in Dynamics 365 Customer Service [https://www.mic...

Dynamics 365 Cloud ... 180
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Empower agents to draft case-based knowledge articles with Copilot

Agents can use Copilot to generate a knowledge draft based on case data including case descriptions, email exchanges, summaries, and agent notes. The post Empower agents to draft case-based knowledge articles with Copilot [https://www.microsoft.c...

Dynamics 365 Cloud ... 180
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Extend Copilot capabilities with plugins   

Introducing prompt plugins, enabling agents to securely access Dataverse data such as customers, products, and cases, through Copilot. The post Extend Copilot capabilities with plugins    [https://www.microsoft.com/en-us/dynamics-365/blog/it-prof...

Dynamics 365 Cloud ... 180
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Try the agent call quality survey in Dynamics 365 Customer Service

Try the agent call quality survey in Dynamics 365 Customer Service to swiftly identify and respond to any issues impacting the agent experience. The post Try the agent call quality survey in Dynamics 365 Customer Service [https://www.microsoft.co...

Dynamics 365 Cloud ... 180