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Service | Customer Service, Contact Center, Field Service, Guides Welcome to the Service forum!

Posted on by Scott_itD 798 Community Manager

Welcome to the Service forum! We’re glad you're here! 🎉  Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

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Service | Customer Service, Contact Center, Field Service, Guides Accessing guides in offline mode

Last replied Posted on by Sahil A. 5

Hi folks,  I'm hoping to understand capabilities in offline mode. So far, I've found this link through the MS help menu - https://learn.microsoft.com/en-us/dynamics365/mixed-reality/guides/operator-offline-mode. Ideall...

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Service | Customer Service, Contact Center, Field Service, Guides Change Intials bubble to actual agent profile picture

Posted on by CU05091646-0 0

Hi, I have created omnichannel out of box chat widget. During connecting with an agent it's just showing agent's initials in a bubble, but rather t...

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Service | Customer Service, Contact Center, Field Service, Guides Dynamics 365 Contact Center Trial Salesforce CRM connection

Last replied Posted on by CU05090834-0 0

Hi,   I am getting stuck on this step when connecting my Dynamics 365 Contact Center trial to my Salesforce production CRM.   After su...

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Service | Customer Service, Contact Center, Field Service, Guides Best tool to Import PST to Yahoo Mail Account

Last replied Posted on by CU03070851-0 2

If you want to convert a PST file to Yahoo Mail or a different email service, the  CloudMigration  PST File Converter is a helpful and eas...

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Service | Customer Service, Contact Center, Field Service, Guides Requête HTTP bloquée par une Politique -Power Automate

Last replied Posted on by AN-01080929-0 0

Bonjour. J'ai créer un flux qui utilise des connecteurs HTTP pour récupérer des données via une API promap. Cependant, après avoir tester le flux, v...

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Service | Customer Service, Contact Center, Field Service, Guides How to integrate EZVIZ with Dynamics 365 applications?

Last replied Posted on by CU04090404-0 0

Hello everyone,   I’m exploring ways to connect EZVIZ camera solutions with Dynamics 365 for better monitoring and workflow automation. Specif...

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Service | Customer Service, Contact Center, Field Service, Guides Need to create a PDF from a Word template and attach it to an email using Power Automate

Last replied Posted on by SP-21031414-0 17

Hi Team, I would like to create a PDF from a Word template and attach it to an email using Power Automate. Could you please guide me on how to ach...

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Service | Customer Service, Contact Center, Field Service, Guides Call recording and transcription retention

Last replied Posted on by Kilian Tyncke 2

Hello! I am trying to figure out what the default retention period is for call recordings and transcriptions for Dynamics 365 Contact Center. A call...

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Service | Customer Service, Contact Center, Field Service, Guides Omnichannel Voice - Push to all users in the Queue

Last replied Posted on by TarrasQ 51

I am setting up omnichannel voice but seems like I there is no ability for when a call comes in, all agents in the assigned queue get the ability to ...

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