Service | Customer Service, Contact Center, Field Service, Guides

Last replied 16 Apr 2025 09:13:59 Posted on 16 Apr 2025 07:40:18 by MO-24010718-0 9

Hi community, I just started with the Service part. Can anyone please explain the difference between Service items and Service Objects? Than...

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Last replied 16 Apr 2025 06:20:41 Posted on 15 Apr 2025 08:23:33 by CU13041140-0 8

HI,   I want to know how to add a welcome message in chat windows. if the customer clicks on chat icon in the website and chat window opens t...

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Last replied 16 Apr 2025 03:33:31 Posted on 15 Apr 2025 07:29:02 by FS-15040725-0 4

A few months ago I installed the Remote Assist app in my company Iphone to try the app with the free 30-day version. Usage: an operator in productio...

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Last replied 16 Apr 2025 03:11:08 Posted on 11 Apr 2025 05:57:44 by JV-27030146-0 8

Dynamics 365 Customer Service – Automatic enablement of the Case Summary feature    Please note, organizations that have previously opte...

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Last replied 15 Apr 2025 16:06:31 Posted on 14 Apr 2025 10:51:34 by AD-14041047-0 2

I am attempting to access the Customer Services Hub in edit mode so that I can edit my form, I get the below error:   Prior to this when I l...

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Last replied 15 Apr 2025 15:20:23 Posted on 14 Apr 2025 10:39:42 by TS-14041020-0 10

Hi,   I am trying to set up scheduling in Field Service, and I have noticed that the schedule board sets whatever is entered in the users wor...

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Last replied 15 Apr 2025 10:03:32 Posted on 15 Apr 2025 08:56:02 by VD-15040726-0 12

Hi,   I'm having an issue with the Field Service Mobile App (Android). Out of the box, without further modification, the Booking calendar vi...

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Last replied 14 Apr 2025 11:11:46 Posted on 11 Apr 2025 12:18:43 by Moritz L 14

we are experiencing a strange behaviour/bug in our field service environment. We use 3 custom Requirement panels which we set in the "board view s...

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Last replied 13 Apr 2025 09:09:50 Posted on 10 Apr 2025 06:13:55 by TG-20120812-0 11

I am currently using the "Customize live chat Omnichannel widgets for mobile apps" and rendering the live chat widget through embedded code, as outl...

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