Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by NicholasHE 40

I am trying to create a form within a Power Pages portal website, that will create a new Case and associated Contact using the customer information ...

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Last replied Posted on by MKreusburg 0

Hello,   how do I free the user to add a product outside the catalog and to be able to replace the price of a product?      ...

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Last replied Posted on by BN-22111731-0 2

How do you add a new user?

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Posted on by Justin.s 25

 Hi all   I'm creating an assignment rule, and in the Conditions section, The 'User skills' can be set to 'Custom match', but what are t...

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Posted on by Adrian Sjoholt 5

Hello,    I'm trying to do the following.  In copilot studio i'm trying to get the opening hours from a spesific record in operati...

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Posted on by Inkey Solutions 1,646

Hello Team,   Can anyone please let us know what does the blue dots with number in between and Gray dots represent inside the Map View of Fi...

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Posted on by Justin.s 25

Hi,   I'm using a trial Customer Service environment to test Basic routing rule sets. It's active and when Case's title contains s...

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Last replied Posted on by Ward010 65

Hi, In our business CS agents are moving cases manually from queue to queue based on which team / group should further pick up the case. In this scenario we identified slightly different behavior when using the "Route" action on a queue ...

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Last replied Posted on by MW-13110942-0 2

Hi   As a system administrator, how do I see all the scheduling boards that have been created by individual users?   We use the system...

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