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Service | Customer Service, Contact Center, Field Service, Guides

Posted on by Scott_itD 942 Community Manager

Welcome to the Service forum! We’re glad you're here! 🎉  Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

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Service | Customer Service, Contact Center, Field Service, Guides

Posted on by NA-29071019-0 5

Hello Team, can anyone advise on how to achieve the following on Dynamics 365 Field Service App   How to disable email notifications for boo...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by MK-17121129-0 0

I am trying to achieve SSO with AI Agent that is triggered via LCW   Manual Authentication has been set up for the AI Agent as described here...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by KC-17120054-0 3

Request to improve so that Bing can be used with company accounts   Microsoft Feedback Proposal Background & Problem After users are issue...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by DanNewton 70

Over the last few days we have seen an unhelpful change in how chat messages are displayed across two separate D365 environments. Messages from agen...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by MR-15122144-0 0

Hello,    When I enter a phone call or email in CRM, the time is wrong.   Trying to figure out how to set the correct time / ...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU21111136-0 2

We have an issue where we have a Canvas App embedded into Dynamics 365 CE.  The Power App is used when editting a record and displays a visual ...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by Keeks 2

Hi all,    I am new to working with field service/field service mobile.    Staff are wanting to export a Work order to PDF f...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by MH-22100812-0 3

I can't understand why there is 2 tabs with the same content in Copilot service workspace App. And how can I edit or remove some of the dashboards in...

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Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by Sahil A. 7

Hi folks,  I'm hoping to understand capabilities in offline mode. So far, I've found this link through the MS help menu - https://learn.microsoft.com/en-us/dynamics365/mixed-reality/guides/operator-offline-mode. Ideall...

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