Forum boards
Posted on
by
Scott_itD
1,086
Community Manager
Welcome to the Service forum! We’re glad you're here! 🎉 Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...
Reply
Share
ReportReplies
Last replied
Posted on
by
CU02010727-0
8
I have encountered an issue while working with the Directline 3.0 framework. Here's a summary of my setup and the problem: I created a custom mes...
Replies
Last replied
Posted on
by
CU06011556-1
10
Hi everyone, I’m working in Dynamics 365 Customer Service Workspace with OmniChannel Live Chat and have set up a custom form as the anchor form th...
Replies
Last replied
Posted on
by
Manoj Bora
43
Hello Everyone, We would like to implement new component by Microsoft called Time Handle for cases to monitor and track time spent on cases...
Replies
Last replied
Posted on
by
IN-29051210-0
6
Hi everyone, we have a voice bot in Dynamics 365 Contact Center with Copilot Studio. The inbound phone number is on Teams Phone, set up via Teams P...
Replies
Last replied
Posted on
by
SamGo
41
a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} We are curre...
Replies
Last replied
Posted on
by
SB-26050706-0
2
Hi, We want to migrate over 500+ MR training modules developed in Microsoft Dynamics 365 Guides to the Unity/Unreal platform. Could you please advi...
Replies
Posted on
by
AA-03061823-0
0
Title: Inspection Service Task counted and exported to Excel but not visible in Work Order Tasks view (Field Service Mobile) I'm testing Dynamics 3...
Replies
Last replied
Posted on
by
CU27040930-15
2
Hello everyone, I am hoping someone in the community has experience with this issue and a resolution.We went live with the Customer Service Works...
Replies
Last replied
Posted on
by
JustRhonda
99
Other CRM platforms provide a persistent URL for Knowledge articles. It is also referred to as a Permalink. Use case- Users of the Knowledge "Favo...
Replies
Helpful resources
News and Announcements
🚀 Season of Sharing Community Challenge Launch! Ask A Community Pro Introducing our New Video Series: Community SpotlightQuick Links
