Topic
Replies
New Discussion
Service | Customer Service, Contact Center, Field Service, Guides

Posted on by Scott_itD 1,056 Community Manager

Welcome to the Service forum! We’re glad you're here! 🎉  Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

0
Replies
Unanswered
Service | Customer Service, Contact Center, Field Service, Guides

Posted on by Ramanan 242

Dear All,   Once an invoice is posted from a Work Order, the Select Product field on the invoice product lines is defaulting to Write‑in, an...

0
Replies
Unanswered
Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU09030751-0 0

Hi D365 Community,   Hope everyone is doing well!   I have a question about D365 F&O and the available options for updating data b...

1
Replies
Suggested Answer
Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CrmDvlpr 30

Hi I am looking into following 2 features and confused if copilot usage requires additional pay as you go plan.    - Draft emails with ...

3
Replies
Suggested Answer
Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by Lukasz_Brzozowski 2

We have recently implemented a Contact Center integration and connected a phone number from a resource account (teams phone) to the voice channel. ...

5
Replies
Unanswered
Service | Customer Service, Contact Center, Field Service, Guides

Posted on by James White 0

Hi,   Our organisation is currently implementing Dynamics 365 Contact Center and we've come across a very strange bug/issue during developmen...

0
Replies
Suggested Answer
Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by KP-30070641-0 0

Why is the filter option missing for columns from related entities in the Requirements panel on the Schedule Board? We’ve added several columns fr...

1
Replies
Unanswered
Service | Customer Service, Contact Center, Field Service, Guides

Posted on by SamGo 31

Hi everyone, I wanted to ask whether others are experiencing recurring call quality issues when using Teams Telephony together with Dynamics 365 Co...

0
Replies
Answered
Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by JonasB 6

I have only tried to use Asset properties in European tenants (CRM4) and can’t find it on the form as explained in the documentation. Has it been release?   Background: From the Field Service App I only have the following tabs on t...

5
Replies
Answered
Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU10040719-0 5

HI    a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f...

1
Replies

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Jimmy Passeti Profile Picture

Jimmy Passeti 35 Most Valuable Professional

#1
11manish Profile Picture

11manish 35

#3
ManoVerse Profile Picture

ManoVerse 34 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans