Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by Community Member 4

This post is intended for officers in Microsoft Dynamic 365 organization:  The video on this site:https://cloudblogs.microsoft.com/dynamics3...

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Last replied Posted on by SS-30071814-0 4

We have been looking into using one of MS Dynamics Apps for our internal IT helpdesk system, we have created a sandbox environment and trying to creat...

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Last replied Posted on by CU23101130-0 2

Hi Everyone Please could anyone help with the following issue? We're based in the UK, and we currently use Dynamics 365 to schedule jobs for our en...

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Posted on by CU08051724-0 34

Hi there,   Ik have the following view. It's the agenda view for bookings. Our sales employees see their appointments in this view.   ...

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Last replied Posted on by AM-22101359-0 3

Hello,   I have added some custom columns to the Knowledge Article entity.    I would like to display those custom columns in the...

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Last replied Posted on by MH-22100812-0 0

Hi everyone, does anybody have experience with adding an smart assist to Contact center. Is it that complicated, as written in this learn topic: ht...

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Last replied Posted on by MikeBMikeBMikeB 96

In D365 "Customer Service Hub", under "Templates -> Email templates" we have set up lots of email templates.   [NB It's the ("Email templa...

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Last replied Posted on by matt_piper 7

I've searched all over but can't find a solution...  can someone please explain how I can remove the 'summary row' in the Schedule Board Gantt ...

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Last replied Posted on by JasR 0

Hi   We've successfully integrated WhatsApp with Dynamics 365 Workspace using a dedicated Workstream, following the guidance in Configur...

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