Service | Customer Service, Contact Center, Field Service, Guides

Posted on by RF-17021742-0 0 Microsoft Employee

I cant connect to the following dynamics Microsoft Dynamics 365  

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Last replied Posted on by TI-09120726-0 4

Created separate topic "Set context variables" (not invoked, as per documentation) Copilot Studio Configuration: Created separate topic "Set conte...

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Last replied Posted on by AT-07091109-0 8

Subject: Custom Context Variables Not Passing from Omnichannel Live Chat Widget to Copilot Studio Bot at Chat Start Hi everyone, I'm trying to send...

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Last replied Posted on by RS-19020353-0 0

Dynamics 364 app uses more system resources than is available on even flagship smart phones Drains battery during use at a phenomenal rate of pace ...

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Last replied Posted on by CU22100956-0 45

Hi,   I have a question regarding default behavior in Dynamics 365 (Server-Side Synchronization + automatic Case creation from email).   ...

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Last replied Posted on by KG-13061437-0 18

I can't find any documentation around the icons and tooltips that are used for the Portal Comments in Dynamics. There is an icon that is like a clip...

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Last replied Posted on by DC Dynamics 365 198

Hi All,   We are configuring dual-write to sync all the Posted Work Orders from Field Services to Sales Orders in the Finance.   ...

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Last replied Posted on by Community Member 6,294

Hello Community, Does anyone have experience or examples to integrate Dynamics 365 Customer Service with Dynamics 365 Business Central? The use case here is the customer needs the case management capabilities of the Customer Service application, ...

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Last replied Posted on by MC-19121124-0 2

I'm really hoping someone can help with this.   I'm trying to setup a new CS solution (CS Premium licens), but have run into an issue with qu...

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